Lead Computer Operator

Lead Computer Operator

Duration: 6-12 months

Location: Columbia, SC

Hours: Typical office hours – occasional after-hours support (i.e. logging onto the network)

• A small IT Operations team of 10-13 professionals supporting TPA operations. Responsibilities include helpdesk services, FTP operations, workstation deployment and support, software analysts and development in support of multiple lines of business, and the execution of daily, weekly, and monthly operational tasks such as claims batch loading and reporting.
• Training and development is encouraged. Respect work-life boundaries. Mistakes are learning opportunities.

• Responsible for overseeing the day-to-day activities/assignments of helpdesk operations staff (4-6 on staff), and the follow-up of their work performance.
• Responsible for day-to-day operations of operators, specialists and technicians, ensuring scheduled work is completed on time, as well as accounting for unscheduled production and maintenance. Identifies and resolves computer system problems.

Required

Education:

High School Diploma or equivalent

Required

Work Experience:

5 years experience in the operation and support of a variety of computer systems.

• Helpdesk or technical supporting setting experience.
• CompTIA A+ Certification is preferred but not required.