Lead Computer Operator

United Global Technologies - Columbia, SC, United States

Position Overview

Responsible for the day‑to‑day activities of Computer Operations staff, ensuring scheduled work is completed on time, and resolving computer system problems. Works closely with operators and IT groups to maintain proper task turnover and service objectives.

Key Responsibilities

• 30%:
  Train, motivate, and guide staff; assign and review work; provide input to management on performance.
• 20%:
  Manage daily activities to resolve problems and change management issues; advise lower‑level Operators on complex scheduling, malfunctions, and irregularities.
• 20%:
  Operate and monitor computer system and related equipment to ensure all batch cycles are completed by deadline; read production schedules and job documentation to determine jobs, procedures, and input data.
• 10%:
  Identify, monitor, and diagnose system problems; initiate corrective action; troubleshoot hardware or software issues.
• 10%:
  Compile and maintain reports on computer operations; review equipment logs and reports on equipment efficiency.
• 10%:
  Work with IT groups to ensure service objectives are met; review technical support process and recommend quality improvements; review all changes scheduled for the shift and provide orderly transition to the succeeding shift.

Required

Skills and Abilities

• Maintain tape libraries
• Monitor computing platforms
• Notify customers of problems
• Operate console systems
• Troubleshoot computing platforms

Education

• High School Diploma or equivalent

Experience

• 5 years experience operating and supporting a variety of computer systems

Schedule

• Start Date:
  
  04/06/2026
• Estimated End Date: 03/26/2027
• Hours Per Week: 40.00
• Hours Per Day: 8.00

Interview

• Information Systems Job Category – Credit Check must be processed during pre‑screens.
• Onsite interview – 30–60 minutes with Manager and other team members.
• Role is Onsite
• No sponsored candidates
• Typical office hours; occasional after‑hours support (i.e., logging onto the network)

Preferences

• Helpdesk or technical supporting setting experience
• CompTIA A+ certification is preferred but not required