Associate, EDI Operations II

Overview

Provides first and second level technical support to a variety of customers comprising the submitter community, as well as basic internal support via analysis and research into EDI-related issues as required by business contracts.

• 60% Provides quality/timely internal/external customer technical support/service for a variety of insurance contracts as assigned. This encompasses, but is not limited to, support of communication interfaces/transactions/functions as required by insurance laws (such as support of claims, remit advices, inquiry/response for claims status/eligibility, enrollment, premium payment, etc.), support of all current formats/transactions required by law/lines of business.

• 40% Responsible for the setup of all electronic transaction submissions by processing enrollment applications, updating associated system files, and managing customer notification.

• Assist Drug Manufacturer and Plan Sponsor with invoice payment, including banking form updates and onboarding new users to the portal.
• Answer inquiries in a timely manner via phone or email.
• Provide courtesy calls to drug manufacturers and plan sponsors about invoice deadlines and information needs.

8:00 AM - 5:00 PM, Monday–Friday. One to two late nights (10:00 AM – 7:00 PM) per month, with potential overtime. Late-night shifts are scheduled for Pacific Time and employees are notified 2–3 months in advance.

• Onsite position.
• Interviews conducted virtually.
• Contract-to-hire, dependent on performance and attendance.

• Some days: fewer than 10 calls.
• Other days: 30+ calls.
• Average: approximately 15 calls per day.

• Associate Degree in Information Systems/Technology, Computer Science, or related field, or 2 years of technical operations support experience.
• Minimum 2 years of applicable EDI experience (preferred 3 years).

• EDI Office.

• Good communication skills – Strong written and verbal skills.
• Banking experience.
• Ability to handle stressful situations.
• Good phone etiquette.
• Ability to identify caller’s needs.

• Adaptable to stressful situations.
• Strong communication skills via calls and emails.
• Good grammar.
• Team player.
• Multi-tasking.

• Programming knowledge.
• Leadership or managing team.
• Workstation/network or computer hardware/software experience.
• Project management skills.

• Previous call center experience highly preferred.
• Customer service (even face‑to‑face) acceptable.
• Comfortable speaking with customers professionally.
• Experience handling email correspondence with customers.

• Exposure to banking or financial information.
• Understanding basic financial terminology (e.g., payer, payee, invoice, debit, credit).
• Ability to read and interpret invoices.

• Strong verbal and written communication skills essential.
• Ability to document information from calls clearly.

• Handling incoming and outgoing data files.
• Familiarity with sending/receiving data and processing invoices.

• Solid Excel skills beyond basic level.
• Comfortable working with data.

Entry Level.

This is a Contract position based out of Columbia, SC.

Pay range: $23.11 – $23.11/hr benefits subject to eligibility and may include:
Medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – pre‑tax and Roth;
Life Insurance (voluntary and AD&D for the employee and dependents);
Short and long‑term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time Off/Leave (PTO, vacation or sick leave).

Fully onsite in Columbia, SC.

Position anticipated to close on Mar 2, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.