Client Success Coordinator

Benefits

• Retirement Plan
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

• You must currently reside in Ohio, Wisconsin, South Carolina, Texas, or Florida.
• You must be able to work from 8:00 a.m. to 5:00 p.m. Eastern or Central Time.
• You must have at least 1 year of full-time professional experience.
• You must have previous experience working in a remote role or remote team environment.

Full-time role compensated at $21.00 per hour (~$44,000 annually)

Yearly bonuses potential based on performance metrics

Health/Dental/Vision Insurance Options with partial coverage from the company, both individual and family, plus HSA contributions

PTO Program and Paid Holidays

Retirement plan with company contributions/matching

Regular performance reviews and merit-based increases to support growth and recognition

Perfectus Labs is hiring a Client Success Coordinator to support our fast-growing portfolio of clients through structured onboarding, proactive communication, campaign performance oversight, and detail-oriented execution. You will serve as a key point of contact for clients, managing the flow of deliverables, ensuring tasks are tracked and completed, and escalating issues when needed.

We’re looking for someone who thrives in fast-moving, tech-forward environments and who takes initiative in a fully remote role. This position offers the chance to work alongside experts in marketing automation, AI-powered outreach, and campaign optimization, all while helping small and mid-sized businesses achieve transformational results.

• Lead the client onboarding process from kickoff through setup, including running the kickoff call, collecting access and materials, using internal templates, and scheduling follow-up meetings.
• Independently lead recurring virtual client check-in meetings, summarize key insights using call recordings and transcripts, document action items in Google Drive, and elevate concerns to a manager when necessary.
• Monitor ongoing campaign performance, detect irregular trends or underperformance, suggest actionable next steps, and deliver weekly performance reports with verified data and summarized insights.
• Identify project delays or campaign issues, propose initial recommendations, and elevate to management when issues exceed the scope of your authority.
• Manage client action items using shared Google Sheets, follow up with clients via Slack or email, and ensure campaigns are launch-ready by completing checklist reviews.
• Set up campaign components across AI, SEO, and outreach platforms by following internal SOPs and preparing configurations for manager review.
• Demonstrate consistent ownership and reliability in managing deadlines, task follow-through, and communication expectations in a remote environment.
• Use Slack and other tools to collaborate with internal team members, report updates, request access, or flag issues requiring support.
• Maintain organized documentation and client folders in Google Drive, adhering to naming conventions and quality standards.
• Communicate effectively with stakeholders by clearly outlining deliverables, next steps, and timelines, while responding promptly (typically within two to three business hours).
• Receive and implement feedback from managers and clients, verify that changes are properly applied, and follow through on open items.
• Reprioritize tasks quickly in response to shifting deadlines, campaign issues, or urgent client needs.
• Apply basic spreadsheet functions and filters when preparing or reviewing campaign data.
• Support internal improvements by identifying workflow bottlenecks and suggesting process enhancements.
• Accurately plan and communicate daily work using Slack check-ins and a time-tracking system.
• Ensure all completed deliverables are accessible to the right stakeholders and shared through appropriate channels.

You are highly organized, execution-focused, and capable of working independently in a remote…