Lead Computer Operator

Internal Reference Number: R1049377

Companion Data Services provides leading IT solutions and managed services. We operate multiple geographically disperse data centers, including two of the nation's largest healthcare data centers - both rated among the top five percent of data centers worldwide by MIPS. With three U.S. locations and decades of experience in government, commercial and education markets, our innovative solutions and reliable services allow clients to focus on core business and improve outcomes.

Our data centers host applications process billions of transactions, supporting state, federal and commercial business.

Responsible for the day-to-day activities/assignments of Computer Operations staff (assigned shifts), and the follow-up of their work performance. Responsible for day-to-day operations, ensuring scheduled work is completed on time, as well as accounting for unscheduled production and maintenance. Works closely, and in coordination with, other operators to ensure proper knowledge and task turnover takes place between shifts. Identifies and resolves computer system problems.

This is a fulltime and onsite position with Companion Data Services, a subsidiary of Blue Cross Blue Shield of South Carolina, located in Columbia, SC.

• Trains, motivates, and guides assigned staff. Assigns, reviews, and approves the work of assigned staff. Provides input to management regarding staff performance.
• Manages the daily activities to resolve problems and change management issues. Provides advice/guidance to lower-level Operators on the resolution of complex scheduling conflicts, computer malfunctions, program/system malfunctions and other irregularities.
• Operates and monitors computer system and related equipment, ensuring all batch cycles are completed by deadline. Reads production schedules, job request forms, and job documentation to determine what jobs to run, what procedures to follow and what input data to obtain. Responsible for production systems  online response time.
• Identifies/monitors and diagnoses system problems, initiates corrective action where possible. Monitors system for possible hardware or software problems. Troubleshoots and provides advice on data center equipment problems.
• Compiles and maintains reports relative to computer operations as required. Reviews equipment logs and reports on equipment efficiency.
• Works with IT groups to ensure service objectives are met. Reviews technical support process and products and recommends quality improvements. Reviews all changes scheduled for their shift window and provides orderly transition of new or revised work to succeeding shift as appropriate.

Required

Education:

• High School Diploma or equivalent

Required

Work Experience:

• 5 years  experience in the operation and support of a variety of computer systems.

Skills and Abilities:

• Maintains tape libraries
• Monitors computing platforms
• Notifies customers of problems
• Operates console systems
• Troubleshoots computing platforms

We Prefer That You Have the Following
:

• Mainframe experience including System Monitoring, IPL, and understanding of Errors and Abends.
• Experience with Splunk.
• Service Now Experience.

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Blue Cross Blue Shield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans.

It is our policy to provide equal opportunities in all phases of the…