Lead Computer Operator

Companion Data Services provides leading IT solutions and managed services. We operate multiple geographically dispersed data centers, including two of the nation's largest healthcare data centers - both rated among the top five percent of data centers worldwide by MIPS. With three U.S. locations and decades of experience in government, commercial and education markets, our innovative solutions and reliable services allow clients to focus on core business and improve outcomes.

Our data centers host applications that process billions of transactions, supporting state, federal and commercial business.

Responsible for the day‑to‑day activities and assignments of Computer Operations staff (assigned shifts), and the follow‑up of their work performance. Responsible for day‑to‑day operations, ensuring scheduled work is completed on time, as well as accounting for unscheduled production and maintenance. Works closely, and in coordination with, other operators to ensure proper knowledge and task turnover takes place between shifts. Identifies and resolves computer system problems.

This is a full‑time and onsite position with Companion Data Services, a subsidiary of Blue Cross Blue Shield of South Carolina, located in Columbia, SC.

• Train, motivate, and guide assigned staff; assign, review, and approve the work of assigned staff; provide input to management regarding staff performance.
• Manage the daily activities to resolve problems and change‑management issues; provide advice/guidance to lower‑level operators on the resolution of complex scheduling conflicts, computer malfunctions, program/system malfunctions and other irregularities.
• Operate and monitor computer systems and related equipment, ensuring all batch cycles are completed by deadline; read production schedules, job request forms and job documentation to determine what jobs to run, what procedures to follow and what input data to obtain; be responsible for production systems’ online response time.
• Identify/monitor and diagnose system problems, initiate corrective action where possible; monitor system for possible hardware or software problems; troubleshoot and provide advice on data center equipment problems.
• Compile and maintain reports relative to computer operations as required; review equipment logs and report on equipment efficiency.
• Work with IT groups to ensure service objectives are met; review technical support process and products and recommend quality improvements; review all changes scheduled for the shift window and provide orderly transition of new or revised work to the succeeding shift as appropriate.

• High School Diploma or equivalent

• 5 years’ experience in the operation and support of a variety of computer systems.

• Maintains tape libraries
• Monitors computing platforms
• Notifies customers of problems
• Operates console systems
• Troubleshoots computing platforms

• Mainframe experience including System Monitoring, IPL, and understanding of Errors and Abends.
• Experience with Splunk.
• Service Now Experience.

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage
• 401(k) retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On‑site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone…