Jr. System Administrator

About SBC Innovations

Join SBC Innovations and contribute to cutting-edge systems integration in a dynamic federal enterprise environment. Please help us maintain and enhance our enterprise-level IT systems, ensuring security, efficiency, and optimal performance across our extensive network of devices.

At SBC Innovations, we are dedicated to finding and hiring talented individuals with the right attitude, tenacity, and motivation. We truly believe in the value you bring to our organization.

This position is for a System Administrator to provide 24/7 Tier 2 Technical Helpdesk and Operational Support within a Network Operations Center (NOC) environment. The role supports geographically dispersed enterprise IT systems and infrastructure, ensuring continuous availability, operational stability, and compliance with federal security standards.

The System Administrator will provide remote technical administration, troubleshooting, and steady-state operational support for enterprise systems, servers, networks, and desktop environments in a high-availability environment.

• Provide 24/7 remote, over-the-phone administration, technical assistance, and Tier 2 Helpdesk support
• Manage and monitor critical IT infrastructure within a Network Operations Center environment
• Perform steady-state systems administration and monitoring
• Troubleshoot enterprise network, server, and desktop issues
• Install and manage system security patches and updates
• Perform hardware and software upgrades
• Support data storage, data retrieval, and system optimizations
• Create, modify, verify, and monitor backup jobs
• Support data replication, backup, restore, and recovery operations
• Maintain documentation and assist in research for problem resolution
• Support enterprise-wide system upgrades and change management initiatives

• Associate’s Degree in Computer Science or related IT field; OR
• Microsoft Fundamentals or CompTIA certifications; OR
• Minimum 2 years IT Help Desk support experience in a Windows Active Directory environment; OR
• Minimum 2 years of experience in Windows Active Directory, network support, IT operations, and hardware support

Must be able to attain up to Secret Clearance (see additional details below)

The System Administrator must possess strong working knowledge of enterprise networks, servers, and desktop applications. The candidate must demonstrate the ability to multitask effectively while managing phone calls, email requests, system monitoring dashboards, and incident queues.

• Primary systems administration within a Windows Active Directory environment
• Support of file/print servers, domain controllers, application servers, and media storage systems
• Management of DNS, Organizational Units (OUs), AD Sites/Subnets, GPOs, ACLs, and account administration
• Hardware installations, wiring/cabling support, rack relocations, and power source coordination
• OS configuration, troubleshooting, system optimization, and steady-state maintenance
• Backup media rotations and system recovery operations
• Monitoring systems for compliance with enterprise-wide standards
• Executing enterprise-wide upgrades and systematic configuration changes Skill Sets Anticipated
  • Expertise in Windows Active Directory administration
  • Experience supporting enterprise-wide SCCM deployments
  • Proficiency with enterprise management and monitoring tools including:
    • HP SIM
    • Solar Winds
    • Comm Vault
    • VMware vCenter
    • NICE Vision Control Net
    • Nagios
    • SCCM / SCSM / SCOM
    • Splunk
    • Cisco PRIME
    • Dell Open Manage Essentials
    • SharePoint environments
  • Experience monitoring OS and security patching
  • Ability to support desktop and laptop imaging using enterprise deployment techniques
  • Experience leveraging enterprise printer and multifunction device management tools
  • Strong background in backup, restore, and recovery procedures
  • Understanding of enterprise-level Microsoft Server technologies and supporting hardware
  Key Competencies

  Strong analytical and problem-solving…