Business Analyst - Project Lead

Primary Responsibilities

• Work closely with the client Functional Manager and Business Analysts to identify areas for improvement within PACSS and deliver practical, actionable recommendations.
• Analyze existing workflows to uncover inefficiencies and pain points.
• Design optimized workflows for complex processes in alignment with South Carolina business requirements.
• Propose enhanced functionality for complex financial activities within PACSS.
• Design self‑guiding workflows, including guided navigation, tooltips, and contextual assistance, for critical areas such as order entry and financial adjustments.
• Design user‑friendly features such as step‑by‑step wizards, contextual help, and automated guidance to improve usability and reduce training needs.
• Conduct stakeholder interviews as needed to gain a comprehensive understanding of South Carolina business processes.
• Collaborate with other Business Analysts to develop comprehensive test scenarios, test cases, and provide general assistance during testing activities.
• Participate in regular functional meetings focused on user‑reported issues, enhancements, and bug triage to review progress, discuss solutions, and align on priorities.

BS Degree or equivalent work experience.

Proficiency in MS Office suite. Ability to communicate (orally and written) effectively with technical, non‑technical staff, customers/stakeholders (State and Federal) and executives.