Business Analyst - Project Lead

The Technical Business Analyst plays a critical role in supporting and enhancing the South Carolina Department of Public Health's Human Resources systems, with a primary focus on the SCEIS SAP ECC platform along with other agency systems. This position bridges the gap between business needs and technical solutions by analyzing HR processes, identifying areas for improvement, and leveraging SAP functionalities to optimize workflows and data integrity.

The analyst collaborates closely with HR, IT, and Finance departments to ensure system capabilities align with organizational goals. Responsibilities include system analysis, testing, documentation, training, reporting, and project coordination. The role also supports system upgrades, ensures compliance with IT security standards, and contributes to the full software development lifecycle.

With a strong emphasis on data-driven decision-making, cross-functional collaboration, and continuous process improvement, this position is essential to maintaining the integrity, efficiency, and effectiveness of HR operations across the enterprise. Specific duties and responsibilities will include but are not limited to the following:

• Study and understand system capabilities related to financial and administrative systems, including how DPH utilizes the South Carolina Enterprise Information System (SCEIS) SAP ECC modules.
• Analyze HR business practices and processes to identify issues, gaps, or opportunities for improvement.
• Recommend process enhancements using SAP functionalities within SCEIS.
• Assist with system validation to ensure technical requirements are met.
• Maintain system protocols by writing and updating procedures.
• Assist with the system software life cycle process.

• Participate in system upgrades, patches, and enhancement projects.
• Conduct unit testing, integration testing, and user acceptance testing (UAT) for new features or fixes.
• Assist with production rollouts to ensure minimal disruption of services.
• Partner with functional and technical stakeholders to ensure coordinated testing and smooth implementation of updates.

• Create and maintain documentation for system configurations, business processes, and user guides.
• Develop and maintain training materials for users at all levels.
• Conduct training sessions for HR staff and end-users on system functionalities and best practices.

• Generate reports for audits, compliance checks, and management reviews.
• Develop, maintain, and support a variety of reports and queries using appropriate reporting tools.
• Ensure data accuracy, integrity, and security across all HR platforms throughout the employee lifecycle.
• Compare data from multiple sources to detect inefficiencies and recommend solutions to improve customer satisfaction, process efficiency, and data quality.

• Develop reporting and dashboard capabilities using Excel and Power BI.
• Collaborate with HR teams to streamline workflows and automate manual tasks.
• Assist with gap analysis from current state to future state to ensure business and process requirements are met.
• Work with Finance Program Area System Owners and Subject Matter Experts to understand business functions, processes, and needs.
• Work with Finance and IT teams to present key information for system and process improvements.
• Prepare and manage project documentation, including project plans, schedules, work breakdown structures, scope statements, and lessons learned.
• Schedule and facilitate stakeholder meetings and maintain communication throughout the project lifecycle.
• Monitor project progress and create project status reports for Finance and Operations and the Office of Information Technology.
• Support project teams in completing tasks and implementing risk management strategies.
• Create and manage work requests in the ticketing system to support project tasks or approved solutions.
• Assist with ensuring customer and technical needs are met as projects advance.
• Promote a positive project outlook to maintain team motivation.
• Work closely with HR, IT, and Finance departments to align system…