Network Technician - Columbia, SC​/On-Site

Network Technician – Consultant

Columbia, SC/On-Site

1 Year Contract

Interview Process: 1 round, virtual (video required)

Duration of the

Contract:

12 months

Possibility for Extension:
Yes

Work Location:
Role is onsite (2 days remote, 3 days onsite)

Candidate location:
Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.

The Division of Technology Services is responsible for developing, implementing, maintaining, and supporting multiple mission‑critical applications for the Department of Social Services. This position will also assist in enhancing the agency’s facilities and network documentation efforts and contribute to a dashboard‑driven view of agency assets. This position reports directly to the Senior Network Architect.

• Install and implement LAN and wireless infrastructure including switches, cabling, APs, and other components.
• Troubleshoot and resolve moderately complex network issues and implement root cause prevention.
• Monitor and optimize network performance, document incident resolution paths.
• Maintain and update SOPs, diagrams, and technical documentation.
• Assist in hardware/network design, configuration, and infrastructure planning.
• Maintain a complete and updated network equipment inventory and assist in lifecycle planning.
• Evaluate new networking technologies and provide integration recommendations.

• Collaborate with Facilities and Finance to update the master inventory of DSS locations, including:
  • Property ownership (county/private/DSS lease)
  • Address, county, square footage, network bandwidth.
  • Parking details, access control systems.
  • Price/cost, DSS positions assigned to facility.
• Work directly with James on floor plan/system inventory updates.
• Add details to office floor plans including workstations and equipment placements.
• Produce and maintain a centralized dashboard (working jointly with relevant DTS staff) that:
  • Displays all facility data.
  • Provides links to floor plans (PDF/CAD).
  • Pulls in DSS personnel count, facility components, and system data.
• Ensure facility data is well‑documented and available in reportable format.

• Perform physical audits and cleanup of network closets, labeling and organizing to industry standards.
• Update and maintain CAD/PDF “as‑built” network diagrams, including cable pathways, patch panels, and rack layouts for all 68 DSS office locations.
• Conduct on‑site cellular signal strength assessments using SIM‑based tools to support SD‑WAN carrier selection.

• Network closet audit reports (with before/after photos and patch documentation).
• Up‑to‑date floor plans with workstations and network layouts for 68 offices.
• Monthly summary of activities, hours worked, and progress.
• SOPs and documentation for patching and network closet standards.
• Dashboard implementation and associated facility data.

• Basic to moderately complex knowledge of data network services and data communications.
• Moderately complex to complex knowledge of methods of data network design and equipment configuration requirements.
• Moderately complex to complex knowledge of office automation systems, information processing operations, fiber optics, and microcomputer hardware/software as they relate to the latest trends in data networks connectivity.
• Moderately complex to complex knowledge of computer system analysis, design, testing, debugging, and maintenance techniques.
• Ability to assist with presenting technical and non‑technical reports in a clear and concise manner.

• Advanced network configuration & protocol knowledge.
• Skilled in cable management, patch panels, fiber optics, and troubleshooting in telecom/network closets.
• Ability to produce clear, comprehensive documentation of configurations, procedures, and incident log.
• Familiarity with wireless infrastructure, cloud networking (SD‑WAN, Azure), and VoIP technologies.

A bachelor’s degree in information technology systems, computer science, or a related field and experience in information technology systems or a related area. Relevant experience may be substituted for the bachelor’s degree on a year‑for‑year basis.