IT Help Desk Specialist

Job in Columbia, Lexington County, South Carolina, 29228, USA

Listing for: Benlippen

Apprenticeship/Internship position
Listed on 2026-06-07

Job specializations:

IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator

Salary/Wage Range or Industry Benchmark: 12 - 15 USD Hourly USD 12.00 15.00 HOUR

Location: Columbia

IT Help Desk student worker position to assist with help desk support ition provides assistance via phone, email, and in-person and works from the CIU Library and/or Jones Center. Some work may need to be done in other locations around campus.

Responsibilities

Provides general technology customer service for students in the computer labs, with their CIU account issues, and with general information technology questions or issues.

Responsible for creating and assigning tickets for higher-level information technology support as well as resolving tickets when able to.

Assist faculty/staff with installing approved software (such as Zoom).

Assist with reporting Pine View Wifi issues to internet provider.

Makes and manages student, staff and faculty .

Manages the printing system, Papercut, and credit card transactions. Refills printers with paper, toner, and staplers with staples. Escalates printing or accounting issues to appropriate IT as needed.

Cleans and organizes the student computer lab.

Responsible for assisting the Chapel & Classroom team with Audio and Video help when necessary, including resets of display screens and MVIX devices across campus.

Assist IT staff with testing websites, software, applications and systems to ensure functionality.

Assist IT staff with cataloging and maintaining technical documentation for the department.

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