IT Services Specialist III

Location: Cheraw

Salary: $45,300.00 - $61,100.00 Annually
Location : Chesterfield County, SC
Job Type: FTE - Full-Time
Job Number: 189066
Agency: Northeastern Technical College
Opening Date: 06/08/2026
Closing Date: 6/22/2026 5:00 PM Eastern
Class Code:: AM62
Position Number:: /021258
Normal

Work Schedule:

: Other
Pay Grade: TEC
03
Hiring Range - Min.: $45,300.00
Hiring Range - Max.: $61,100.00
Opening Date: 06/08/2026
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: Persons interested in this opportunity may apply online at Please complete the State application to include current and previous work history and education. A resume may be attached but not substituted for completing work history and education sections of the application or to determine if an applicant has met the minimum qualifications and additional requirements for the position.

Copies of transcripts may be submitted with the employment application; official transcripts are required upon offer of employment. Northeastern Technical College provides affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex,
-including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability. South Carolina is making our veterans a priority for employment in state agencies and institutions.
Normal Work Schedule (Other):: The college operating hours (open to the public) are Monday-Thursday, 8:00 AM-5:00 PM. Employees are offered one flexible work schedule option. All schedules consist of three full days and one shorter day, which totals 37.5 hours per week.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities
Under the strategic direction of the IT Director, delivers comprehensive hardware, software, and network support, ensuring seamless operations for the College's administration, faculty and staff. This position is pivotal in providing college-wide technical expertise in the analysis, installation, upkeep, replacement, and maintenance of administrative information systems and applications, driving end-user productivity and enhancing overall institutional efficiency. This is an in-person position located at the Cheraw Campus.
Job Functions of the IT Services Specialist III

• Technical Support - Installs, troubleshoots, maintains, and repairs computer hardware, non-network software, and peripherals. Sanitizes computers and
  manages surplus outdated equipment. Assists with onboarding and orientation for new employees. Provides user support for hardware and non-network
  software issues, enhancing end-user productivity and satisfaction. Offers technical support for professional development events, graduation, and other
  campus-wide activities. Sets up and maintains IT equipment in classrooms and computer labs.
• Software and Systems Support - Assists with designing and implementing robust system software configurations to ensure optimal performance and
  security. Installs, updates, and configures college-approved software. Supports video conferencing tools (e.g., Zoom, Microsoft Teams) and other software
  systems, such as Softdocs and Colleague.
• Help Desk Management/Support - Provides exceptional user support for hardware and non-network software issues, enhancing end-user productivity and
  satisfaction. Responds to IT service requests via phone, email, or ticketing system as well as the email account and internally routed helpdesk calls. Logs, tracks, and prioritizes support tickets using the Solar Winds Service Desk Work Order System. Escalates unresolved issues to other IT staff as needed. Assists students with account-related issues, self-service portals, and Office 365 support.
• IT Collaboration/Training - Assists with IT projects as needed, such as system upgrades and migrations. Provides feedback to improve IT services and
  support strategies. Participates in conferences and training sessions to stay updated on industry trends and emerging technologies.
• User Training - Develops guides and FAQs for common IT issues. Conducts basic IT training sessions for faculty, staff, and students as needed, including
  during new employee orientations. Provides instructions to users on software and hardware usage.
• Performs other duties as assigned.

Minimum and Additional Requirements

State

Minimum Requirements:

A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems. An associate's degree or a bachelor's degree in a related field may be substituted for the required work experience. Must have a valid driver's license.

Preferred Qualifications

NETC Preferred Requirements: A high school diploma and three (3) years experience in office automation systems, data communications system design, installation, operation, repair, sales or…