IT Manager

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

• The IT Manager I manages the Server and Cloud Services Administration staff and directs activities of information technology professionals in the planning, development, support, maintenance, monitoring, and administration of agency servers and cloud services, including the full Microsoft 365 platform (Exchange, SharePoint, M365 Administration, Power Platform, Azure Active Directory, Teams, lntune, One Drive, Microsoft Defender, Compliance Center, Security Center, and related applications) and on-premises infrastructure (Active Directory, Group Policy, DNS, DHCP, file and print services, SCOM, SCCM, and Windows Server) to ensure maximum efficiency, uptime, and security.
  
  Coordinates with peers and executive leadership to develop and implement strategic solutions, providing secure and stable services for the deployment of the agency's applications and services, while overseeing identity synchronization, single sign-on, hybrid integration, and modernization efforts to enhance scalability, data protection, and operational resilience.
• Serves as the primary agency contact with the SC Dept of Administration, PMO, and Division of Technology's hosted services teams to monitor and collaborate to ensure that the Agency's hosted environment, servers, and services are maintained, configured, updated, and monitored, and that all procedures and processes will properly secure data, applications, and communications conforming specifically to Agency and DTO standards, policies, and procedures and comply with State and Federal requirements.
  
  Evaluate and recommend resource configurations to provide a stable environment and control cost.
• Manages personnel in the administration and security of the Agency's 2411/365 delivery of server infrastructure and cloud hosted services, to include oversight and management of the Agency's virtual servers deployed to support Agency applications and MS365 services and solutions. Responsible for the management and planning of the Agency's Microsoft Cloud tenant and hosted solutions, and associated Microsoft licensing. This includes the planning, deployment, maintenance, monitoring, and updates for Microsoft Active Directory Services and Entra , MS365, MS MECM, and monitoring and verification of data storage, backups and disaster recovery solutions and services.
• Partners with the Agency Chief Information Security Officer and security team to ensure appropriate security protocol and policies are implemented and followed.
• Evaluates the business needs of the agency and recommends solutions. Assesses project progress and is held accountable for results. Directs the preparation of project reports for customers. Maintains service catalog associated with supporting collaborative services.
• Ensures that personal identifying information (PII) is properly used, access, gathered, shared, and disposed. To protect the agency networks and applications by safeguarding systems, equipment, and data.
• Performs other duties as required.

A Bachelor's Degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field and experience in telecommunications, data processing and/or information technology.

Relevant experience may substitute for the bachelor's degree on a year-for-year basis.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION:
Information Systems / Richland County