Network Engineer

Responsibilities

• Effectively interact and communicate with peer to Director-level IT professionals.
• Provide feedback to team regarding product issues, enhancements and new features.
• Must have initiative, drive and be a self-starter.
• Ability to ask pertinent questions of others.
• Proactively seek to identify, communicate and implement process related improvements.
• Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders
• Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients.
• Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system and appropriately updating both client and appropriate employees of status of all issues on a timely basis.
• Good customer skills, be attentive to detail, and responsive to customer tickets.

• Troubleshoot and recommend technical solutions for customer issues related to backup configuration and recovery.
• Develop workaround solutions as appropriate.
• Perform equipment and software upgrades
• Maintain familiarity with current computer and network products
• Adhere to agency information security guidelines and promote information security among coworkers
• Monitor and assess current systems and recommend hardware and software enhancements
• Act as technical resource for other IT analysts and business units by resolving complex computer equipment and systems problems
• Diagnose and resolve problems related to hardware, software, or operator error, and resolve or repair
• Escalate complex problems to other groups, Help Desk, or vendors for resolution or for support under maintenance agreements; oversee vendor work
• Install, configure, test, monitor, and maintain system and application hardware, software, and peripherals for users; install and configure servers in collaboration with WAN group
• Lead and execute small projects
• Qualified candidate will be responsible performing root cause analysis/resolution.
• Required to mentor and lead junior staff members regularly.
• Performs other duties and special projects as assigned.

• 10+ Years of Experience with Solar Winds network administration, including WPM, SAM, UDT and WHD
• 10+ Years of Experience with Security Information and Event Management (SIEM) Platforms
• 10+ Years of Experience with Automation Scripting
• 10+ Years of Experience PCI/ NIST/Pub
  1075 security implementations and/or audits.
• 7+ Years of Experience in the Public Sector

• Knowledge of networking protocols, including TCP/IP, HTTP, NTP, DNS, MLLP, NDM
• Power Shell
• Disaster Recovery
• Incident Handling
• Cyber Security and SOC skills

• Intermediate knowledge of SIEMs, monitoring tools, network administration
• Ability to diagnose and troubleshoot computer and network problems
• Develop Admin Procedures
• Organizational Skills
• Verbal Communication Skills
• Change Management
• Problem Solving Skills

• A bachelor’s degree in information technology systems, computer science, or related field and four years of experience in information technology systems or related area.

• CCNP, CCDP, MCP, MCSE, PCNSE, VMWare, or experience in information technology, security, or related areas.

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.