Client Support Analyst

Revolution Technologies is hiring an IT Client Support Analyst for our leading healthcare technology client!

Join a collaborative and fast-paced team supporting critical enterprise systems and customer communications. This role is ideal for an experienced IT professional who excels at stakeholder communication, incident coordination, and cross-functional collaboration while serving as a trusted liaison between business and technology teams.

• Ability to work partially onsite Monday, Tuesday, and Wednesday.
• Experience supporting client relationships, IT service delivery, or customer-facing technical operations
• Strong experience with Service Now and Microsoft Office Suite

• Serve as the primary point of communication between customers and internal IT teams during system incidents and outages.
• Coordinate and distribute outage notifications, ensuring customers and stakeholders receive timely and accurate status updates.
• Facilitate meetings between business customers and internal Information Systems teams to address requests, incidents, and operational needs.
• Coordinate change activities and communicate planned remediations and production changes to Information Systems and Operations teams.
• Support project initiatives, change requests, ad hoc customer requests, and operational activities as needed.
• Partner with cross‑functional teams to ensure effective communication and resolution of technical issues.
• Maintain accurate documentation and tracking of incidents, requests, and communications within Service Now.
• Assist with process improvement initiatives focused on enhancing customer experience and operational efficiency.
• Prioritize multiple competing tasks while adapting quickly to changing business priorities and production issues.
• Act as a trusted liaison between technical teams and business stakeholders to ensure alignment and transparency throughout the support lifecycle.

• Bachelor's Degree required.
• Minimum of 5 years of IT-related experience
  , including experience supporting client relationships, IT service delivery, process improvement, or product improvement initiatives.
• Experience using Service Now in an enterprise environment.
• Strong proficiency with Microsoft Office Suite
  , including Outlook, Excel, Word, and PowerPoint.
• Excellent verbal and written communication skills with the ability to communicate effectively across technical and non-technical audiences.
• Strong organizational skills with exceptional attention to detail.
• Demonstrated ability to manage multiple priorities while maintaining composure under pressure.

• Experience with Splunk for monitoring or troubleshooting.
• General knowledge of IT infrastructure and networking concepts
  .
• Experience supporting enterprise production environments or mission-critical applications.
• Experience coordinating incident management, change management, or service delivery activities.

Revolution Technologies offers competitive compensation along with a comprehensive benefits package including:

• Short-Term Disability
• Health Savings Account (HSA)
• Tuition Reimbursement
• 401(k)
• Life Insurance
• Supplemental Insurance Options
• Paid Time Off

Revolution Technologies, LLC is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.