Business Solutions & Support Manager

Business Solutions & Support Manager

Join MGC's IT team in Columbia, SC!

MGC is an industry leading civil litigation firm celebrating 30 years of excellence in 2025 spanning 23 offices across 12 states.

We are seeking a Business Solutions and Support Manager, responsible for ensuring day-to-day operations run consistently and effectively, providing hands-on leadership across the department's technology portfolio, managing team performance and development, and coordinating project execution. The Business Solutions & Support Manager owns the operational rhythm of the Business Solutions and Applications Support teams. This is a hands-on leadership role that requires a combination of technical fluency, people management skills, project discipline, and analytical capability.

The ideal candidate is someone who can step into the work when needed, not just oversee it from a distance. Ideal candidates will be based in either North Carolina, South Carolina or Georgia. We offer competitive pay and benefits. This position will have flexibility regarding a hybrid/remote schedule.

Essential Functions and Responsibilities:

• Own the operational rhythm of the department: ensure recurring work happens on schedule, escalations are resolved, workload is visible and balanced, and the team adjusts to shifting conditions without waiting for intervention
• Serve as the primary point of accountability for day-to-day operations across both the Business Solutions and Applications Support teams
• Make tactical decisions about priority shifts, resource reallocation, and escalation handling when the Director is unavailable or focused on strategic work
• Provide hands-on coverage and support across the department's technology portfolio during staff absences, peak periods, or complex troubleshooting scenarios
• Ensure nothing falls through the cracks: maintenance cycles, month-end processes, system health checks, and recurring operational tasks are tracked and completed consistently

People Management & Team Development:

• Directly manage Business Solutions Analysts, Business Systems Coordinator, and Application Support Supervisor; conduct regular one-on-one meetings focused on accountability, blocker removal, and professional growth
• Lead annual performance evaluation cycles, goal-setting, and professional development planning including learning paths, certifications, and specialization tracks
• Monitor team capacity and workload distribution; proactively rebalance assignments based on shifting project priorities and ticket volumes
• Serve as first point of escalation for interpersonal, performance, and operational issues before they reach the Director
• Coach and develop team members in project management discipline, helping them manage timelines, deliverables, and stakeholder communication more effectively

Project Coordination & Execution Oversight:

• Actively participate in project meetings alongside BSAs to ensure timelines and deliverables stay on track; model effective project management practices and intervene early when work drifts
• Coordinate team contributions across concurrent firmwide initiatives including platform migrations, document automation, AI-assisted timekeeping, and system upgrades
• Own weekly status reporting across all active project and system queues; identify stalled or at-risk items and take corrective action before they become overdue
• Translate strategic direction set by the Director into task assignments, timelines, and deliverables the team can execute against
• Track and manage cross-system dependencies to ensure changes in one platform do not create unintended downstream impacts

Change Management & Technology Rollouts:

• Ensure technology rollouts and system changes include communication plans, training coordination, and user adoption considerations as standard practice
• Partner with BSAs and Application Support to plan and execute the people side of technology changes: stakeholder communication, end-user training, resistance management, and post-launch support
• Oversee quality control processes for system changes, data consistency, and technology deployments across platforms

Operational Discipline:

• Manage escalation paths between Application Support, BSAs, developers, and end users to ensure issues are routed and resolved efficiently
• Ensure knowledge base articles and operational documentation remain current across all internal platforms

Vendor & Partner Coordination:

• Manage day-to-day vendor and implementation partner relationships including scheduling, issue resolution, deliverable tracking, and accountability; escalate strategic or contractual decisions to the Director
• Oversee recurring system maintenance tasks performed by internal staff and vendor partners to ensure nothing is missed
• Support the Director in vendor evaluations, contract reviews, and technology assessments by providing operational context and team impact analysis

Cross-Team Collaboration & Stakeholder Communication:

• Collaborate effectively with peer-level managers across the firm and with the…