Information Technology Support Technician

Description

The IT Support Technician is an escalated point of contact for employees experiencing technology related issues. has the primary responsibility to provide timely delivery of quality technical support service to end users. This includes planning, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. This position will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion and provide end user training and support where required.

• Provide resolutions utilizing problem solving methods.
• Install, configure, and troubleshoot computer network devices and associated equipment.
• Install AV Equipment including televisions and MS teams equipment.
• Perform network troubleshooting to isolate and diagnose common network problems.
• Upgrade network hardware and software components as required.
  
  Provide users with desktop and network technical support.
• Respond to the needs and questions of users concerning their access of resources on the network.
• Support windows-based software systems with a networking component.
• Perform common technical support duties that may include answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware, and installing new software on clients’ equipment.
• Communicate to the IT Manager on restocking essential spare parts inventory.
• Manage end user equipment and software lifecycle upgrades and updates.
• Strong understanding of Microsoft 365, including SharePoint.

• Technological savvy, self-starter, highly motivated, and ability to multi-task effectively.
• Must be able to coordinate problem investigation and completion of client specific corrective action requirements.
• Must have a working knowledge of networking fundamentals and protocols.
• Excellent consultative and communication skills and ability to interface effectively with all levels of management.
• Good customer service and communication skills.
• Ability to properly manage and prioritize resources and projects.
• Must be able to address all help desk related problems and provide timely resolutions and recommendations to minimize work interruption.
• Analytical and statistical reasoning ability.
• Team player who can operate effectively within a complex culture.
• Ability to respond quickly and effectively under pressure and deadlines.
• Good organizational and troubleshooting skills utilized to manage help desk activities.
• Candidate should demonstrate strong customer focus and a work ethic of seeking continual improvement.
• Must be able to successfully function in a dynamic organization with a fast paced and changing global business environment.
• Must have a valid driver’s license, local travel required 10%

• Associate's degree in a Computer related field required. In lieu of degree, 2+ years of relevant experience required.
• A minimum of 2 years related experience and/or training in help desk support role or equivalent combination of education and experience.
• A willingness to obtain certifications as needed is required.
• CompTIA A+ certification or equivalent.

• Climb ladders
• Lift up to 50lbs and work from a bent, crouched, or kneeled position.

This job description is not a complete statement of all duties and responsibilities comprising the position. Job descriptions are not intended and do not create employment contracts.