IT​/Tech Technician, Desktop Support

Client Technologies Technician - Entry

The South Carolina Department of Transportation (SCDOT) is seeking an applicant to assist under general supervision of the IT Manager II for Desktop Support, Regional Technician I for Headquarters and District 1, or Endpoint Technician I. They will provide technical assistance, manage laptop, tablet, and workstation builds, and assist with deployments.

Location:

955 Park Street, Columbia, South Carolina

Responsibilities:

• Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager.
• Ensure the Bit Locker encryption key is successfully stored in Active Directory and InTune.
• Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process.
• Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes.
• Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built.
• Ensure that each desktop, laptop, tablet, docking station, 27” monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual.
• Diagnoses and resolves problems reported by users on endpoint hardware and/or software. Record work performed in the Help Desk ticket system.
• Perform routine maintenance and repair on equipment or contact vendor support of equipment repair.
• Assists with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components, salvaging any usable parts.
• Performs other related duties as required.

• Ensure that all SCDOT Commission back up tablets are connected by patch cable to the NTS Network to receive Patch Tuesday Patches. Login not required.
• Tablets should be powered on using a power cord and connected by patch cable on the second Friday of each month and remain connected until 12pm the following Wednesday.
• Login using the local account before shutting the tablet down on the following Wednesday.
• All iPads should be powered on using the appropriate power cable and charging brick for the same amount of time as the SCDOT Commission tablets. Login not required.

• 4+ years of experience in desktop and networked systems support; extensive knowledge of desktops, laptops, tablets, printers, and scanners.
• 4+ years of experience in computer deployments, operation, and repair
• 4+ years of experience in hardware and software installation
• 4+ years of experience with Microsoft Endpoint Configuration Manager

• Experience working with a help desk ticketing system
• Experience with NTS Network
• Experience with Active Directory or In Tune

• High School diploma.
• Associate or a bachelor’s degree in a related field. May be substituted for required work experience.

Interview Process:

• 1st round video
• A second interview may be requested (onsite)

Reporting Structure:

Reports to:

Management in Desktop Support at SCDOT Headquarters Building.