IT Help Desk Tech

Job Title:

IT Help Desk Tech

Posting Number: TMP
01004PO26

Job Code

Title:

IT Technician I

Advertised

Title:

IT Help Desk Tech

Campus: Salkehatchie

College/Division: USC Salkehatchie College/Division Level

Department: USC Salkehatchie Palmetto College

Salary: $20 per hour

Position: Full Time

Hours per week: 37.5

Work Schedule: Monday-Friday, 8:30 a.m. to 5:00 p.m. (flexible as needed)

Serve as IT operator and maintainer of USC Salkehatchie desktops, assist IT Director with day-to-day routine activities, and serve as a backup on the Allendale and Walterboro campuses.

• Order and maintain IT supplies and computer inventories.
• Assist with maintaining and updating computer images and upgrades.
• Responsible for the proper disposal of all obsolete computer assets in accordance with USC surplus property policy.
• Instruct and train end users in proper techniques of operations.
• Maintain end user inventory records.
• Respond to all computer and smart classroom equipment failures in accordance with repair ticketing procedures to USC Salkehatchie Help Desk for immediate corrective actions.
• Perform mechanical repairs and preventive maintenance.
• Report outages to IT Director USC Salkehatchie.
• Call in repairs on lease equipment (such as network copiers) covered under maintenance contracts to appropriate vendors.

Knowledge of desktop support, hardware and Windows operating systems support required. Associates Degree and 5 years experience or Bachelor’s Degree and 2 years experience preferred. Experience, training and certifications may be substituted for education.

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers temporary employees expected to work at least 30 hours per week health and life insurance, flexible spending accounts and retirement programs.

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.