Sr Service Desk Analyst

Summary

Senior level IT professional that is passionate about technology and has a good mix of technical and customer service skills. Responsible for maintaining devices via endpoint management tools such as Intune, JAMF and Big Fix. Provide 3rd tier support for the Service Desk team and promotes adoption of technologies offered to the business. Constantly reviews processes and policies for areas of improvement and assist the implementation of those changes.

Ability to listen, train and work with multiple teams within the business.

• Responsible for scripting, deploying, and updating end user devices via remote management tools.
• Provide 3rd tier support for Service Desk.
• Provides technical training for Service Desk.
• Provides training to business teams and promotes the adoption of technology.
• Requires in-depth knowledge of all technologies offered to end user community.
• Provide update, status, and completion information to infrastructure management in reference to Projects that are assigned.
• Research, Test and Provide guidance on new and upcoming technology trends.
• Other duties as assigned.

• Reports to Manager, Service Desk.

• High School Diploma or GED.
• In-depth knowledge of computers, operating systems and programs.
• In-depth knowledge of scripting languages (Java script, Powershell, Regex, and others).
• In-depth technical troubleshooting skills.
• Ability to 'Think out of the box'.
• Customer service focused.
• Experience with MacOS.
• Intune configuration, management, and support.
• JAMF configuration, management, and support.
• Bigfix configuration, management, and support.

• Ability to sit at a computer terminal for long periods of time.
• Ability to talk on the phone for long periods of time.
• Ability to be physically in attendance at workstation at designated company office location during normal business hours.
• Ability to lift 60 pounds.
• Ability to travel occasionally.

Compensation Range: $65,000-$75,000 annually. Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

We’re committed to providing top-tier solutions, and to supporting our own team. Employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, Scan Source grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO.

Scan Source also celebrates 8 paid company holidays.

Scan Source, Inc. is an Equal Opportunity Employer. EOE/M/F.