Support Operations

Responsibilities

• Support deployed equipment at customer locations and provide operational support.
• Train junior engineers on deployment support and operational tasks.
• Work closely to identify and analyze core applications for system support.
• Provide computer hardware support, maintain computer systems, and monitor performance.
• Document support procedures and operational workarounds clearly.
• Develop additional functionality to support current customers' business needs.
• Proactively identify risks in application support processes and suggest optimizations.
• Provide close administrative support to efficiently manage day-to-day coordination.
• Upload, format, and edit content delivered to customers as a content support associate.
• Provide application level 2/3 support for Prime Services systems and related applications.
• Evaluate and recommend enhancements/changes to existing processes.
• Prepare accurate and timely reports and document technical knowledge for reference.

• Must have 3 to 6 years of experience in support operations or relevant field.
• Excellent analytical and problem‑solving skills with a data‑driven mindset.
• Strong communication skills and the ability to work in a team environment.
• Experience in networking, firewalls, and troubleshooting technical issues.
• Proficiency in tools like Jira, Confluence, and MS Office.
• Knowledge of relational databases, SQL, and internal organization structures.
• Ability to learn new technologies and adapt to a rapidly changing environment.
• Self‑motivated, proactive, and accountable for tasks and deliverables.
• Good understanding of documentation processes and support procedures.
• Strong presentation skills and the ability to communicate technical information effectively.