SC Govt PM; PMP​/ITIL​/CAPM

Job
-11294 )

Location:

Columbia, SC (University of South Carolina)

Duration: 4 months

Work Location:
Role is fully onsite

Candidate location:
Candidate MUST be an SC resident or willing to relocate to SC prior to starting the role at their own expense.

• 2+ years of experience managing queues, cases, tickets, workflow tools, intake processes, software fulfillment, procurement, contract, or administrative service operations.
• 2+ years of experience interpreting documented criteria, procedures, policies, and process guidance and apply them consistently.
• 2+ years of experience documenting and maintaining process steps, training materials, knowledge articles, FAQs, status records, and customer guidance.
• 2+ years of experience with procurement, contracts, software distribution, software licensing, service management, compliance, or administrative review workflows.
• 2+ years of experience with Microsoft Office, email/calendar tools, and workflow/ticketing/service management systems.

• Strong customer service, communication, and follow-up skills with university customers, suppliers, and internal teams.
• Strong organization and attention to detail; able to track multiple requests, statuses, deadlines, renewals, blockers, and handoffs.
• Ability to work independently in a new or evolving process environment with discretion and professionalism.

• Experience in higher education, public sector, or university technology/service management operations.
• Experience with Service Now or similar ITSM/workflow systems.
• Experience with software licensing, software asset management, supplier management, contract renewals, or procurement support.
• Experience with technology procurement, vendor intake, software purchasing, or cross-functional review processes.
• Familiarity with accessibility, security, privacy, AI, legal, procurement, or State of SC review processes.
• Experience supporting cost models, billing, budgeting, product-line reporting, ROI/trend reporting, or leadership briefings.
• Experience supporting continual service improvement and using customer feedback to improve processes.
• Ability to coordinate stakeholders across business office, service management, supplier, contract, Service Now, enterprise application, review, and customer teams.

• Bachelor's degree or equivalent combination of education and relevant experience in service management, software distribution, procurement, contract coordination, business operations, customer service, project coordination, or administrative workflow management. No technical certification required.

• Degree in business administration, information systems, public administration, project management, communications, or related field preferred.
• ITIL Foundation, CAPM, PMP, software asset management, or similar process/project management training preferred but not required.

Provide temporary contingent labor support to combine operational oversight for USC system-wide technology procurement intake with software distribution and related software or contract processes. The consultant will manage and monitor workflow queues, review requests for completeness and documented criteria, route required assessment tasks, coordinate software fulfillment and product‑line updates, support supplier/contract and pricing coordination, maintain documentation, prepare reporting, and serve as a liaison among OBSS, Service Management, contract managers, technical/review teams, suppliers, and university customers.

The role focuses on process guidance, workflow oversight, customer communication, coordination, and transition support; technical assessment decisions remain with the designated review teams.

• Monitor, triage, and manage technology procurement, software distribution, fulfillment, service request, incident, enhancement, and related contract/procurement workflow queues.
• Review technology procurement submissions against documented criteria; determine required assessment routing,…