Business Analyst II

Overview

Conducts business process analyses, needs assessments and preliminary cost/benefit analyses to align operations solutions with business initiatives. Prepares functional, system and program specifications, reviews internal and external reports, assists with testing, and provides security administration to supported applications upon approved request.

Full‑time (40 hours/week) Monday‑Friday in a typical office environment. Regular shift is 8:00 AM – 5:00 PM with occasional overtime during peak season. This role is located at 4101 Percival Road, Columbia, SC 29229.

This position is not eligible for sponsorship now or in the future.

• Evaluate activities, performance, and systems within a specific area for standards and workflow simplification.
• Compile data for analysis and prepare reports and presentations for management using applicable programming languages and/or software products.
• Review system enhancements/upgrades to determine applicability of customer file modification requirements.
• Facilitate timely and accurate updates to reference files based on customer requests.
• Coordinate testing and debugging of new or modified software, create test matrices and supporting documentation, and develop and execute formal test plans.
• Monitor software implementations for exceptions, verify that changes to operational processes had the desired effect, and identify and document systems problems.
• Research system problems, identify potential solutions, investigate and diagnose issues, formulate solutions, initiate change sheets, define business requirements, and test corrections.
• Research questionable standard system or local component situations to assure compliance and accuracy.
• Under general direction, define business requirements, test, and lead small to moderate projects.
• Assist management in performing business reviews by analyzing internal/external projects and changes, ensuring changes do not negatively impact productivity and procedures.
• Make recommendations to improve productivity, cost effectiveness, and timeliness.
• Communicate with management and departmental personnel to document workflow procedures.
• Assist in preparing verbal and written communication about business changes with management or other staff members.
• Prepare written reports and analyses pertaining to testing results and related data, including recommendations for customers on improving operational workflows.

• Bachelor’s degree.
• 4‑years job‑related work experience OR Associate’s degree and 2‑years job‑related experience.
• 2‑years of job‑related business systems analysis, research, and/or customer support experience.
• Knowledge of Microsoft Office.
• Working knowledge of business support and systems concepts.
• Effective communication skills with technical and non‑technical audiences.
• Teamwork and interpersonal skills.
• Analytical and conceptual skills.
• Fundamental understanding of user acceptance test plans, test matrices, project plans, and scope and design documents.
• Knowledge of how projects and implementations affect an organization and the ability to link them to business processes.
• Working knowledge of mainframe electronic data processing system change methodology.

• Bachelor’s degree in Computer Science, Business Administration, or related field.
• 3‑years of business systems analysis, research, and/or customer support experience.
• In‑depth knowledge of procedures for the supported business unit.
• Computer programming skills.
• Proficiency with BCBSSC/subsidiary systems.
• Knowledge of programming languages and/or concepts, DB2, or related technologies.

• Subsidized health plans, dental and vision coverage.
• 401(k) retirement savings plan with company match.
• Life insurance.
• Paid time off (PTO).
• On‑site cafeterias and fitness centers in major locations.
• Education assistance.
• Service recognition.
• National discounts to movies, theaters, zoos, theme parks, and more.

Blue Cross Blue Shield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age,…