Business Analyst

About RWS

RWS is a global leader in content, translation, and intellectual property services. With more than 60 years of experience, RWS helps the world’s top brands grow by ensuring they are understood anywhere, in any language. The company combines proprietary technology with deep human expertise to deliver high-quality, compliant, and scalable solutions across industries such as life sciences, technology, finance, and legal.

Propylon is the Dublin‑based content‑management arm within the RWS group, specialising in software for legal and regulatory workflows. For more than 20 years, Propylon has helped governments, standard bodies and regulated organisations manage legislation, regulations and legal content in a smarter, modular way.

Joining Propylon means working in a people‑led, innovation‑driven environment recognised as one of Ireland’s Best Workplaces in Tech – while having the backbone and global reach of RWS. You’ll contribute to meaningful projects that shape law, compliance and global content workflows, with the support and flexibility to grow your skills and career.

Propylon has an exciting opportunity for an experienced Business Analyst to join our innovative, software‑solutions business dedicated to driving digital transformation in the legal landscape.

The successful candidate will work within our Government Solutions Department, which supports software solutions built on Propylon’s core products for customers worldwide. The role is client‑facing and will involve working directly with a number of Propylon’s clients. This Business Analyst contributes to the implementation and support of document workflow software solutions in a client environment.

• Building an excellent relationship with all stakeholders and one's own peers. Being the point of contact to ensure blockers and issues are identified and resolved.
• Actively participating in presentations and demonstrations to both existing and potential clients.
• Identifying and recommending best practices to be used within the team of Business Analysts by bringing experience and learned lessons into the team.
• Creating an understanding and expertise of the client businesses to stay up to date with customer needs. Manage expectations through proactive and regular client communications with both formal and informal communication methods.
• Preparing, documenting and implementing activities for the deployment phase of each assigned project, including client training/demo sessions, user guide documentation and internal knowledge share.
• Working with the client and internal project team members to identify and resolve technical issues.
• Creating clear defect tickets for the technical team to work.
• Monitoring and analyzing incoming support items from the client.
• Generating detailed weekly reports that are sent to project leadership.
• Working closely with the developers and client subject matter experts throughout the course of each project to ensure client requirements are fully understood and successfully delivered in the Propylon’s suite of products.
• Participating in workshops with key stakeholders, including internal and external Senior Management, to gather business requirements that enable the creation of user stories and development tasks.
• Documenting Functional Specifications and working closely with the Technical Lead and Senior Business Analysts to ensure our tools are aligned with ever‑changing client requirements.
• Define, plan and execute manual test scripts to validate system functionality and ensure quality delivery.

• 4+ years’ experience in a technical Business Analyst role
• Computer Science, IT or Business Administration degree, or equivalent experience
• Strong business analysis skills and understanding of business requirements are a must
• Experience in writing Business Requirements and/or Functional Specification documents
• Client‑facing experience
• Experience with the principles of SDLC
• Ability to understand and document complex document‑centric workflows and to conceptualise them in IT terms
• Ability to self‑start and work in a pressured environment with deadlines
• Good technical knowledge and…