Desktop Support Analyst

Role Overview

The Desktop Support Analyst is a key member of our IT Infrastructure team, responsible for delivering responsive, high-quality end-user support across hardware, software, and technology systems.

• Endpoint Deployment & Lifecycle Management
• Break/Fix & Remote Support
• Patch Management & Application Deployment
• Identity & Access Management
• Mobile Device Management
• Printer & Peripheral Management
• Ticketing & Queue Management
• Security & Compliance
• Documentation & Knowledge Sharing
• Continuous Improvement

2+ years of experience in desktop support, helpdesk, or IT support in a professional environment, Hands‑on experience with Windows 10/11 endpoint management, configuration, and troubleshooting, Excellent verbal and written communication skills, Strong customer service orientation.

• 2+ years of experience in desktop support, helpdesk, or IT support in a professional environment
• Hands‑on experience with Windows 10/11 endpoint management, configuration, and troubleshooting
• Working knowledge of Active Directory, Group Policy, Exchange (on‑prem and online), and Microsoft 365 administration
• Experience with MDM platforms such as Microsoft Intune
• Familiarity with patch management tools (WSUS, PDQ Deploy) and software deployment best practices
• Experience with remote support tools such as Team Viewer or equivalent
• Exposure to ITSM/ticketing platforms;
  Service Now experience preferred
• Familiarity with endpoint security tools;
  Crowd Strike experience a plus
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non‑technical users
• Strong customer service orientation with a patient, professional, solution‑focused approach
• Highly organized with strong attention to detail; able to manage multiple priorities in a fast‑paced environment
• Self‑motivated, accountable, and a collaborative team player

Bonus Eligible