Client Advocate II

DPP is seeking a Client Advocate II for an opportunity with our client in the healthcare industry.

Work location
:
Partial onsite (T, W, Th.) and other days as needed

Duration
: 12 months

Terms
: W2 contract

Work authorization
:
Candidates must be eligible to earn a low-level (Public Trust) US security clearance.

• Medicare Client advocates are responsible for providing services to our customers which include but are not limited to:
• Incidents and Escalations
• Services Delivery
• Communications and Reporting
• Vulnerability Management
• Audit & Compliance
• Budget Management
• Project Activities
• Software Lifecycle

• 5 years I/T related experience to include experience in client relationship, I/S marketing, and process/product improvement.

• Familiarity with internet, networking, server, and workstation technologies
• Familiarity with application development and/or data management technologies
• Leading or implementing process improvement and/or project management
• Experience with workflow software – software applications that a team uses to manage work

• 5 years of IT related experience, including experience in client relationships, I/S marketing, and process/product improvement

• The Client Support is a closely knit team with 7 members.
• The team values:
• Teamwork internal and among other teams
• Flexibility, quickly adapting to sudden changes
• Critical thinking
• Composure in high stress situations
• Assertiveness, clearly and confidently communicating needs
• Strong communications skills (verbal and written)
• Bachelor’s degree (any major);
• OR, Associates degree (any major) plus 2 years of work-related experience;
• OR, 4 years job-related work experience (total 9 years without a degree)

This role requires the ability to obtain a low-level (Public Trust) US security clearance, which requires a thorough background search and US citizenship. Residency requirements may apply.
EOE/AA/V/D

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents.