IT End User Services Analyst

Position Summary

The IT End User Services Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end‑user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as a point of escalation for incidents that require local resolution. They work alongside the Platform Service Team to support corporate infrastructure and participate in various IT projects.

• Respond to service‑desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.
• Provide second‑level user support for hardware and software issues.
• Assist in hardware and software installation/configuration according to corporate policies and guidelines.
• Aid in troubleshooting and diagnosing hardware/software errors.
• Support PC replacement programs and emergency equipment exchanges.
• Provide hands‑on assistance for IT project implementations.
• Help with local backup operations in alignment with corporate policies.
• Maintain confidentiality on all user data and related information.
• Perform miscellaneous job‑related duties as assigned.
• Strong emphasis on Manufacturing and/or Plant experience.
• Matrix management style.

• Bachelor's degree or equivalent experience.
• A+ certificate or 1‑2 years’ experience with a technical support environment.
• End‑User and/or Customer‑Facing support experience.
• 1‑3 years of experience in MS Windows desktop operating system deployment.
• Basic understanding of Software Distribution and Patch Management tools.
• Ability to create and manage IT tickets effectively; experience with Service Now preferred.
• Basic knowledge of network infrastructure and security principles.
• Experience with Apple Mac deployment and support is a plus.

• Medium lifting (30 lbs.–45 lbs.).
• Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders).

10% travel expected.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity / expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to