Senior Network Administrator

Job Responsibilities

• Serves as a senior operational resource primarily responsible for supporting the day‑to‑day continuity, stability, reliability, and availability of the Agency’s enterprise network infrastructure across regional and statewide locations. Responsibilities primarily include operational monitoring, incident response, outage remediation, service restoration, escalation handling, and maintaining reliable connectivity for mission‑critical systems and services to support Agency business operations.
• Collaborates closely with regional IT staff and stakeholders throughout the state to coordinate enterprise network operations, projects, infrastructure initiatives, maintenance activities, and communication efforts. Serves as a primary point of contact for regional coordination and supports effective communication, technical collaboration, and successful implementation of Agency technology initiatives.
• Assists with the network architecture/engineering including planning, configuration, installation, monitoring, maintenance, troubleshooting, repair, upgrade, and life‑cycle management of the Agency’s enterprise network and security infrastructure, including LAN/WAN, Internet, VPN, VoIP, wireless, routing, switching, firewall, and related systems and datacenters.
• Monitors and reviews network infrastructure, system logs, alerts, and operational data to help ensure compliance with Agency standards, cybersecurity best practices, and operational requirements. Assists with maintaining appropriate firmware, software, and security patch levels for supported infrastructure and devices.
• Maintains accurate and current technical documentation, network diagrams/topologies, backups, configuration templates, production configurations, VLAN assignments, IP addressing records, and related operational information for Agency network infrastructure and systems.
• Collaborates with IT teams, cybersecurity personnel, vendors, service providers, and stakeholders to support Agency initiatives involving migrations, integrations, compliance, infrastructure modernization, disaster recovery, business continuity, hardware refresh, operational improvement, and other enterprise technology initiatives. Provides Tier 2 support with supplementary Tier 3 assistance as needed.
• Responsible for maintaining accurate inventory records for network infrastructure, equipment, components, and licensing to support life‑cycle management, procurement, and infrastructure planning.
• Performs other duties and tasks as assigned related to the position.

A bachelor's degree in information technology systems, computer science, or a related field and experience in information technology systems or a related area. Relevant experience may be substituted for the bachelor's degree on a year‑for‑year basis. Institutions of higher learning must be recognized by the Council for Higher Education Accreditation.

A working knowledge of enterprise networking technologies, protocols, and security systems, including routing, switching, wireless, SD‑WAN, VPN, VLANs, subnetting, and network segmentation within multi‑site environments. Ability to plan, install, configure, secure, manage, maintain, troubleshoot, document, and repair network infrastructure across all life‑cycle stages and conceptual network layers, including multilayer switches, routers, firewalls, NAC/802.1X systems (e.g., ISE), servers, and enterprise application ecosystems.

Foundational understanding of routing protocols such as BGP, OSPF, and EIGRP, along with Windows‑based network services including DHCP, DNS, and domain administration. Experience supporting Cisco, Meraki, and Aruba infrastructure, troubleshooting LAN/WAN connectivity issues, coordinating with service providers for trouble resolution, and managing enterprise switch deployments.

Ability to utilize command‑line and web‑based management tools (e.g., SecureCRT, PuTTY) to configure, monitor, troubleshoot, and ensure the confidentiality, integrity, and availability of enterprise network infrastructure. Demonstrates excellent written and verbal communication skills with a proven history of…