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IT Operations Analyst
Job in
Columbia, Lexington County, South Carolina, 29228, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Location: Columbia
Responsibilities
- Provides technology-based customer service support and conducts first level analysis to resolve end user incidents/issues
- Provides front line customer service support to clients on a broad range of issues
- Investigates problems beyond own area of knowledge, applying a broad business focus
- Assesses level of knowledge of caller and translates information when providing assistance
- Prioritizes and may assign problems and service issues to other team members
- Co-ordinates problem resolution and the implementation of changes in accordance with established change processes
- Integrates all sources of information when providing assistance to clients
- Makes independent decisions within generally defined parameters
- Undergraduate degree or Technical Certificate
- Ability to work 5x a week any day of the week
- Reside locally to Columbia, South Carolina
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