IT Operations Analyst - Frontline IT Support
Listed on 2026-07-14
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IT/Tech
HelpDesk/Support, IT Support
Location: Columbia
• Provides technology-based customer service support and conducts first level analysis to resolve end user incidents/issues
• Provides front line customer service support to clients on a broad range of issues
• Investigates problems beyond own area of knowledge, applying a broad business focus
• Assesses level of knowledge of caller and translates information when providing assistance
• Prioritizes and may assign problems and service issues to other team members
• Co-ordinates problem resolution and the implementation of changes in accordance with established change processes
• Integrates all sources of information when providing assistance to clients
• Makes independent decisions within generally defined parameters
Requirements
- Undergraduate degree or Technical Certificate
- Ability to work 5x a week any day of the week
- Reside locally to Columbia, South Carolina
🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.
Soft Skills
- customer service
- problem resolution
- communication
- prioritization
- decision making
- analytical thinking
- team coordination
- information integration
Certifications & Qualifications
- Undergraduate degree
- Technical Certificate
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