IT Specialist; Customer Support Security Clearance

Position: IT Specialist (Customer Support) with Security Clearance
Location: Fort Jackson

Duties
* Identify and determine corrective action to be taken in case of individual job failures not covered in the operations manual, or in circumstances when the prescribed procedures will not produce a solution for computer system.
* Maintain complete files of all authorized users, PC serial downtime for the users.
* Initiate diagnostics and uses advanced diagnostics utilities to recover lost files, folders, disk and memory problems.
* Install and troubleshoot hardware and software on a multitude of diverse computers, notebooks, printers and other peripherals.
* Maintain count of equipment on hand for issue. Requirements Conditions of employment
* Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
* This position is eligible for certification IAW DoD 8570-01-M, 12/19/05.
* This position has been designated Mission Essential. In the event of severe weather conditions or other such emergency type situations, the incumbent is required to report to work or remain at work as scheduled to support mission operations.
* Must meet the requirement of DoD 8570.01.M. Must be A+ certified within 6 months of employment; 11/21/2017 MO
* A secret clearance is required.
* Successful completion of a pre-employment physical is required. Qualifications Who May Apply: US Citizens In order to qualify, you must meet the education and or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, Ameri Corps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is . Basic Requirement for IT Specialist (Customer Support):
Specialized and Other

Experience:

One year of specialized experience which includes installing hardware and/or software components, applying appropriate security system measures and/or procedures, and troubleshooting user requests related to office automation systems, software, and/or hardware issues in a helpdesk environment. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail
- Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others.(
2) Customer Service
- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;

is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.

(3) Oral Communication
- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner;

clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions. (4) Problem Solving
- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that…