Desktop Support Technician - Columbia, SC
Job in
Columbia, Lexington County, South Carolina, 29228, USA
Listed on 2026-07-15
Listing for:
Software Technology, Inc.
Full Time
position Listed on 2026-07-15
Job specializations:
-
IT/Tech
Desktop Support, IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
- Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager.
- Ensure the Bit Locker encryption key is successfully stored in Active Directory and InTune.
- Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process.
- Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes.
- Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built.
- Ensure that each desktop, laptop, tablet, docking station, 27” monitor, printer, scanner, and any other tracked asset assigned to an end‑user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual.
- Diagnoses and resolves problems reported by users on endpoint hardware and/or software. Record work performed in the Help Desk ticket system.
- Perform routine maintenance and repair on equipment or contact vendor support of equipment repair.
- Assists with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components, salvaging any usable parts.
- Performs other related duties as required.
- 4+ years of experience in desktop and networked systems support; extensive knowledge of desktops, laptops, tablets, printers, and scanners.
- 4+ years of experience in computer deployments, operation, and repair
- 4+ years of experience in hardware and software installation
- 4+ years of experience with Microsoft Endpoint Configuration Manager
- Experience working with a help desk ticketing system
- Experience with NTS Network
- Experience with Active Directory or In Tune
- High School diploma.
- Associate or a bachelor’s degree in a related field. May be substituted for required work experience.
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