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Service Desk Lead: Elevate IT Support & SLAs
Job in
Columbia, Lexington County, South Carolina, 29228, USA
Listed on 2026-07-15
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-15
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
Job Description & How to Apply Below
A leading service desk provider is seeking a Service Desk Lead in Columbia, South Carolina. The role includes managing daily operations and providing leadership to the shift teams while ensuring quality service delivery. Candidates should have a Bachelor’s degree and over 6 years of experience in service desk operations. Strong knowledge of ITIL principles and experience with ITSM platforms are essential.
The salary range is between $84,900 and $154,500, reflecting competitive compensation for qualified candidates.
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