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AI Information Architect & Content Strategy Lead
Job in
Columbia, Lexington County, South Carolina, 29228, USA
Listed on 2026-07-30
Listing for:
Zoom
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
UI/UX Design -
Design & Architecture
UI/UX Design
Job Description & How to Apply Below
Zoom is seeking a Knowledge Architecture Designer to shape information architecture for customer self-service support. You will design information architecture deliverables, including user flows, sitemaps, navigation schemas, and metadata to improve discoverability across knowledge bases and virtual agents.
You will lead AI content design, conduct user research, content audits, and stakeholder interviews to align content with business objectives and customer needs.
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