Software Support Specialist I

Location: Columbia

** Create the future of e-health together with us by becoming a Software Support Specialist I
** At Compu Group Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
** Your Contribution:
*** Provide frontline technical support for the eMDs software suite by assisting healthcare professionals with questions, troubleshooting issues, and guiding them through software functionality.
* Documents customer cases in the CRM system and follows the processes established for CRM use cases.
* Analyzes and troubleshoots customer issues using approved tools and SQL scripts, provides recommendations, and resolves requests related to our software products.
* Consults directly with customers via phone, chat, and email and documents interactions thoroughly and clearly using appropriate grammar and spelling.
* Create knowledge base articles for the customer support site that highlight best practices and provide instructions on software functionality.
* Must be able to set customer expectations and handle stressful situations when customers are frustrated or upset.
* Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.
** Your

Qualification:

*** Minimum of one year’s customer service experience.
* Must be available between the hours of 7AM – 7PM Central Time Monday through Friday. (Employees will be assigned an 8-hour shift between these hours.)
* This position is an onsite, in-office role and requires employees to work from the office location during their assigned shift (Austin, Texas).
* Familiarity with Electronic Health Record (EHR) systems is a plus.
* Ability to thrive in a high call volume environment and multi-task in a fast-paced environment.
* Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.
* Ability to independently perform research using resources such as the internet and procedure manuals.
** What you can expect from us:**
* ** Purpose**:
Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
* ** Equal Opportunity

Employer:

** At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
* ** Career Opportunities**:
We are offering a variety of internal career opportunities and numerous long-term perspectives.
* ** Security**:
We offer a secure workplace in a crisis-proof market.
* ** All-round benefits package**:
Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
* ** Work environment**:
Modern workplaces, flexible working hours, hybrid work options and much more.
** We create the future of e-health.
** Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.
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