Business Analyst – Tax Systems

• Analyze business needs related to tax collection operations and enforcement processes
• Evaluate and interpret tax system data to support collection activities
• Analyze and recommend enhancements to integrated tax systems and reporting capabilities
• Troubleshoot collection data issues and recommend solutions
• Develop recommendations for new reports and system improvements
• Collaborate with business users, IT teams, management, and stakeholders to resolve issues
• Conduct detailed account reviews using integrated tax systems
• Support process improvement initiatives and identify operational efficiency opportunities
• Provide knowledge sharing and training related to tax data and system usage
• Maintain awareness of current computer systems and complete required IT training
• Follow information security guidelines and promote secure data practices
• Mentor and support team members while assisting with business solutions
• Manage multiple priorities, tasks, and projects while providing stakeholder status updates

• Candidate must be a current South Carolina resident; no relocation allowed
• 5+ years of Business Analyst experience
• 3+ years of experience with process improvement initiatives
• 3+ years of experience working with integrated tax systems
• 3+ years of experience training team members on tax data and system processes
• 3+ years of state government experience
• 3+ years of experience with Share Point
• Experience analyzing and recommending enhancements to integrated systems
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work effectively with business users, management, and IT teams
• Strong organizational skills and ability to manage multiple priorities
• Bachelor's degree required; field of study is open and degree must be completed and verifiable
• Experience collaborating with technical and non-technical stakeholders
• Preferred: experience with GENTAX systems, tax administration or collection operations, report creation, business process improvement, and leadership or supervisory experience

Demonstrates expertise in analyzing tax collection operations and integrated tax systems, with a strong focus on process improvement and stakeholder collaboration. Proficient in training team members and enhancing reporting capabilities while adhering to information security guidelines.

• Business Analyst Experience
• Integrated Tax Systems
• Process Improvement Initiatives
• Training Team Members
• Strong Analytical Skills

• Data Analysis
• Troubleshooting
• Report Creation
• System Enhancements
• Operational Efficiency

• Excellent Communication Skills
• Organizational Skills
• Collaboration with Stakeholders
• Mentoring Team Members

• Tax Collection Operations
• State Government Experience
• Tax Administration
• Business Process Improvement

• Share Point
• GENTAX Systems