Technical Support Representative

Cognito is a fast-growing SaaS company empowering users to quickly build forms – and form-driven business solutions – by themselves. No developer necessary.

We7re looking to add an ambitious and hardworking Technical Support Representative to help empower our customers in building their custom forms and business solutions.

This is a software product support position. This position is different than your typical Customer Support role. This position is best suited for someone with a knack for learning new software and solving problems. You should enjoy working with people and maintaining a patient and pleasant demeanor with customers. After all, you will be conversing with customers via email to solve complex technical challenges while building rapport with a diverse community of customers all over the world.

• Working with our team to give our customers the best support possible, including troubleshooting issues and helping manage feature requests.
• Learning everything there is to know about Cognito Forms to help customers successfully build forms and creatively overcome challenges.
• Onboarding new customers quickly and efficiently, while discovering ways to improve our customer experience.
• Using a helpful attitude and clear communication skills to engage with customers daily.
• Helping prospects and customers find the appropriate support videos, help content, and blog posts to achieve their form-building objectives.

• A bachelors degree and 1-2 years of customer-facing experience in a high-tech environment.
• Polite and professional demeanor with excellent written and verbal communication skills.
• Excellent teamwork skills and the ability to perform in a fast-paced, diverse environment with demanding market needs.
• The ability to remain motivated, detail-oriented, highly organized, and able to handle a variety of tasks and responsibilities effectively with a high level of quality.
• A quick learner with a strong technical aptitude.
• Previous technical support experience.

• Health insurance and other benefits
• 401k retirement plan with company match
• Company-paid parental leave
• Company-provided cell phone
• Paid time off
• A relaxed and flexible work environment
• A great team to work with and learn from