Junior Help Desk Technician

Join SBC Innovations and contribute to cutting-edge systems integration in a dynamic federal enterprise environment. Please help us maintain and enhance our enterprise-level IT systems, ensuring security, efficiency, and optimal performance across our extensive network of devices.

At SBC Innovations, we are dedicated to finding and hiring talented individuals with the right attitude, tenacity, and motivation. We truly believe in the value you bring to our organization.

SBC Innovations is seeking a Help Desk Technician II to join our Network Operations Center team supporting the Executive Office for U.S. Attorneys (EOUSA) Enterprise Operations, Platforms, and Solutions (EOPS) program. You will provide 24/7 Tier 2 technical helpdesk and operational support to EOUSA and IT Systems Managers across 94 U.S. Attorney Offices nationwide, while monitoring and managing critical IT infrastructure in a NOC environment.

Key Responsibilitie s

• Provide 24/7 remote, over-the-phone Tier 2 technical support and assistance to EOUSA and USAO IT Systems Manager staff
• Monitor enterprise systems and infrastructure in a 24/7 Network Operations Center; identify, troubleshoot, and resolve issues promptly
• Perform steady-state system administration and maintenance, including security patch installation, patch management, hardware/software upgrades, and system optimization
• Create, modify, and verify backup jobs; perform data storage, retrieval, replication, and backup media rotations
• Support a Windows Active Directory environment: file/print servers, domain controllers, application servers, and media storage systems
• Manage AD components: DNS, Organizational Units, AD Sites and subnets, GPOs, ACLs, and full account lifecycle (create, disable, delete accounts; manage DC groups; password resets)
• Support enterprise-wide desktop and laptop image deployments and routine OS and security patching
• Execute routine software patch updates via enterprise management systems such as Big Fix and Microsoft SCCM; support steady-state, enterprise-wide SCCM deployments
• Monitor and support enterprise tools including HP SIM, Solar Winds, Comm Vault, vCenter, NICE Vision Control Net, EVOIP Nagios, SCCM, SCSM, SCOM, Splunk, Cisco PRIME, Dell Open Manage Essentials, and customized SharePoint sites
• Assist with hardware installations, wiring/cabling support, equipment rack relocations, power source support, and backup, restore, and recovery procedures
• Update documentation and provide research assistance for problem resolution involving configuration issues or other conflicts
• Multitask effectively while working issues via phone calls and email simultaneously

Required Qualifications (any one of the following)

• Associate's degree in Computer Science or a related IT field; OR
• Microsoft Fundamentals or CompTIA certification; OR
• 2 years of IT Help Desk support experience in a Windows Active Directory environment; OR
• 2 years of experience in Windows Active Directory, network, IT operations, and IT hardware support

Plus:

• Solid working knowledge of networks, servers, and desktop applications
• U.S. Citizenship required; must meet DOJ Residency Requirement
• Ability to obtain and maintain a Secret clearance (minimum BI investigation); must be willing to hold up to Top Secret if required

Preferred Qualifications

• Hands-on experience with SCCM, Big Fix, Solar Winds, Splunk, or Comm Vault
• Experience supporting federal government or DOJ environments
• Familiarity with Microsoft Server technologies and enterprise-level server/desktop systems

Additional Information

• Work is performed on-site in a 24/7 Network Operations Center in Columbia, SC