Tier 1 Help Desk Technician - On-Site
Listed on 2026-09-04
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description
Tier 1 Help Desk Technician – On-Site
Location: Goose Creek, SC
Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m.
Employment Type: Full-time, hourly
Work Location: On-site
We are seeking a Tier 1 Help Desk Technician to join the IT support team at our corporate headquarters in Goose Creek, SC.
This position provides first-line technical support to employees across multiple locations. The technician will respond to support requests, troubleshoot hardware and software issues, manage user accounts, and help ensure our systems operate reliably.
We are looking for a self-motivated, customer-focused problem solver who can manage multiple priorities in a fast-paced, team-oriented environment. The successful candidate will communicate technical information clearly, learn new systems quickly, and provide a consistently positive support experience.
Responsibilities- Respond to help desk calls, emails, and support tickets promptly and professionally
- Diagnose and resolve common hardware, software, network, and access issues
- Troubleshoot and repair local and remote computer systems
- Support employees at multiple locations using phone and remote-access tools
- Assist with software installations, upgrades, and security patching
- Maintain accurate change logs, version records, and technical documentation
- Perform routine system maintenance and performance monitoring
- Research technical issues and identify appropriate solutions
- Explain technical information clearly to nontechnical users
- Set clear expectations regarding support requests, hardware, and software
- Work with other IT team members to plan and implement system changes
- Participate in IT and company-wide projects as needed
- Participate in a rotating after-hours on-call schedule for production outages after completing training
- Escalate complex issues to the appropriate team member when necessary
- Strong interest in technology and a willingness to learn
- Strong troubleshooting and problem-solving skills
- Excellent customer service and interpersonal skills
- Clear written and verbal communication
- Ability to learn new systems and processes quickly
- Ability to prioritize and manage multiple tasks
- Ability to research issues and find solutions with minimal supervision
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