HRIS System Analyst

Why should you join the Blue Cross Blue Shield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts.

We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Provide customer service support for Human Resources inquiries and queries involving the HCM system. Provide second tier escalation of inquiries and support system upgrades and system enhancements.

This is a full time and fully onsite (40 hours a week Monday-Friday) position, working in a typical office environment, located in Columbia, South Carolina. This position is not eligible for sponsorship now or in the future.

• Provide as second tier support for HR Systems (Workday, Learning Management System, SharePoint, etc.), account administration and security administration system requests.
• Process system tasks and requests from various areas accurately and in accordance with department SLAs to meet department and audit requirements.
• Manage and maintain worker documents, announcements, and other system content requests.
• Perform job and administration functions related to hires and onboarding.
• Serve as the HR Systems primary analyst for assigned areas.
• Identify and analyze business needs, conducts regular meetings gathering and defining scope and objectives, tracking feature releases, and providing guidance to functional areas.
• Manage and track all weekly service updates.
• Responsible for supporting system functional deliverables using project management techniques, to include but not limited to developing project plans, monitoring milestones, and coordinating project process up to successful deliverables.
• May also aid in the testing execution phase of projects to include collection of project artifacts.
• Escalate system issues to senior level team members.
• Support team members ensuring department documentation is updated and current.
• Responsible for self-development on appropriate system content in library and apply in work.
• Responsible for reviewing repeated system issues and making recommendations for updates, system enhancements, education or training or other documentation.

• Required
  
  Education:
  
  Bachelor's.
• Degree Equivalency:
  Associates degree plus an extra 2 years job related work experience for a total of 5 years of required work experience (see "required work experience") OR 7 total years required work experience.
• Required
  
  Work Experience:
  
  3 years system support experience and customer service experience.
• Required
  
  Skills and Abilities:
  
  Strong customer focus, command skills, comfortable implementing change, and dealing with ambiguity.
• Technical aptitude.
• Demonstrated ability to manage multiple projects to timely/effective completion.
• Strong organizational, customer service, communications, and analytical skills.
• Proven experience with technical requirements analysis, data and/or business process modeling/mapping, and methodology development.
• Strong attention to detail.
• Required Software and Tools:
  Advanced knowledge of Microsoft Office.
• Knowledge of programming languages.
• Strong understanding of LMS, ATS and HCM systems.
• We Prefer That You Have the Following:
  Prior hands-on experience configuring Workday Modules and/or Cornerstone systems or similar HCM/LMS systems.
• Business Analysis or similar experience such as requirements gathering.

• We offer our employees great benefits and rewards.
• You will be eligible to participate in the benefits the first of the month following 28 days of employment.
• Subsidized health plans
• Dental and vision coverage
• 401k retirement savings plan with…