Information Technology; IT) Technician Lead

Lead It Technician

We are seeking a proactive, hands-on Lead IT Technician to manage the day-to-day hardware and end-user support for our 110-employee operation. This role is designed to be "boots on the ground," ensuring our fleet of delivery trucks, showrooms, and office staff always have functional technology. The ideal candidate is a problem-solver who enjoys a mix of office-based support and field-based hardware troubleshooting.

Primary Responsibilities

• Fleet & Field Support:
  Install, troubleshoot, and maintain tablets and metering hardware in delivery trucks and service vehicles. Make sure tank monitor communications are running smoothly.
• Hardware Deployment:
  Setup and configuration of laptops, tablets, and mobile phones for new and existing employees. Ensure gas station equipment is in functioning order. Provide support for those who use credit card machines, showroom registers, and cameras.
• End-User Support:
  Act as the first point of contact for IT issues, including password resets, printer troubleshooting, and Office 365 "how-to" questions.
• Facilities Tech:
  Assist with the physical installation and maintenance of security cameras, Wi-Fi access points, and basic network cabling at various company locations.
• Onboarding/Offboarding:
  Handle the physical collection and distribution of IT assets during employee transitions.
• Documentation:
  Maintain an accurate inventory of all company hardware assets (tablets, laptops, phones).
• Marketing:
  Website maintenance, marketing updates/posts, and social media management.
• Network:
  Responsible for internet & firewalls, cybersecurity, cabling infrastructure, phones, and Wi-Fi.
• Software:
  Implement new software company-wide. Maintain updates for all current software, including Microsoft 365, Teams/SharePoint management, Adobe, Panda Docs, and Fleetio.

Qualifications

• Experience:
  
  3-5 years in an IT technical support or field service role.
• Technical
  
  Skills:
  
  Familiarity with Windows 10/11 and Microsoft 365. Basic understanding of networking (cabling, Wi-Fi connectivity). Experience with mobile device hardware (iOS/Android/Rugged Tablets).
• Physical Requirements:
  
  Ability to climb into truck cabs for hardware installs and use a ladder for camera/AP maintenance.
• Other:
  Must have a valid driver’s license and a clean driving record. API and Power Apps experience a plus.

What We Offer:

• Competitive hourly pay based on experience.
• Quarterly safety bonus.
• Medical, dental & vision insurance.
• Short-term and long-term disability coverage.
• Life and AD&D insurance.
• Voluntary accident and critical illness insurance.
• Flexible Spending Account (FSA).
• Holiday Savings Account.
• 401(k) with 25% company match.
• Paid Time Off (PTO), which increases based on tenure.
• Paid holidays.
• Employee referral program.
• Propane discounts and more!

Disclaimer & Approvals:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Palmetto Propane, Fuels, and Ice is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.