OnBase Administrator & Hosting Engineer

Description

Most OnBase roles put you in one lane. This one does not. As a Key Mark Administrator & Hosting Engineer, you'll work directly inside customer environments and maintain the cloud infrastructure that supports them. You will also implement smaller projects, putting your OnBase knowledge into work, improving customer processes. If you are an experienced OnBase professional who takes pride in keeping systems running well and finds satisfaction in building something new occasionally, we'd like to talk.

The System Administration & Hosting role supports OnBase customers in self-hosted and Key Mark Cloud environments. Successful candidates will perform both functions:

• Administrators are embedded in customer environments to provide 1st and 2nd tier support, handle day-to-day maintenance, plan and execute upgrades, troubleshoot issues, and lead smaller implementation projects.
• Hosting Engineers deploy, maintain, and upgrade OnBase systems within the Key Mark Cloud infrastructure.

• Provide 1st and 2nd level support directly in customer environments.
• Install, configure, maintain, support, upgrade, and implement small projects on customer OnBase systems.
• Participate in regularly scheduled meetings with customer administrators, management, and stakeholders.

• Deploy, configure, and maintain customer OnBase systems in the Key Mark Cloud environment in coordination with IT/IS.
• Provide application and infrastructure assistance for Professional Services projects.

• Manage support tickets in customer and Key Mark ticketing systems.
• Maintain OnBase training and certifications and pursue additional product training as services offerings grow.
• Collaborate cross-functionally with IT/IS, Customer Support, Professional Services, Sales, and Finance to deliver top-tier customer service.
• Contribute to team process improvement and quality initiatives.

Bachelor’s degree in computer science, Engineering, or related field preferred. Equivalent experience will be considered.

Activities include sizing and creating database and disk groups, configuring the Document Types, keywords, import processes, users and security, custom queries, and other common OnBase functionality.

• Document Imaging
• Mailbox Importer
• COLD
• Web Server
• Email Integration
• Document Retention
• IdS
• DIP

This area also includes supporting client installs (thick, Unity, and web client – along with the Web/Application Server.)

Activities include ensuring server is installed with IIS and appropriate .Net Framework.

• Designing and implementing one or more OnBase Life Cycles to support required business process automation for the customer.
• Advanced understanding of OnBase documents, keywords, rules, actions, and how these are used to form a logical process flow.

Certified OnBase API and Workview Engineer:

• Understanding the various API’s available, being able to choose the appropriate one, and effectively implementing the required integration. A working knowledge of some programming language is expected (VB, C#, other), C# preferred
• Understanding data modeling, User Interface, and application design concepts
• Understanding integration requirements for automation and customization of the OnBase application
• Strong comprehension and experience with deploying relational databases and a working knowledge of T-SQL or similar database language

• Minimum of 3 years’ OnBase experience installing, configuring and maintaining Hyland’s base product, Web Server, Unity Client, and Workflow modules
• Windows environment - networking, security, file shares firewall, IIS, SQL Server, certificates preferred

• Strong written communication skills necessary to document support issues, technical discussions, and end user documentation
• Strong verbal communication skills necessary for working with customers, vendors, and Key Mark resources
• Proficiency in Hyland’s OnBase base product,…