Clinical Systems Analyst - MyChart

1.0 fte full time day - 08 hour r2659592 hybrid  tds software design development technology & digital solutions palo alto, 1830 embarcadero, california

day - 08 hour (united states of america)

the clinical systems analyst ii supports core functions of the health system's applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The position will have a good understanding of epic modules, ancillary systems, and health system operations.

stanford health care

• provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
• provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
• perform daily monitoring of applications in production use
• coordinate application support with other information technology teams including infrastructure, integration, reporting, and the help desk
• lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases
• modify tables/master files, make additions and changes under the direction of senior team members
• implement changes using documented procedures that are compliant with department’s policies and procedures
• take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution
• work with and mentor junior staff members to document workflows
• assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications
• participate in team and cross-team meetings and maintain appropriate meeting records

• bachelor's degree bachelor’s degree in information technology, computer science, business administration, management systems, electronics technology, computer engineering, health information management or a directly-related field from an accredited college or university. Required

• 2 or more years of progressively responsible and directly related work experience required

• mid-level microsoft office skills
• ability to diagnose and resolve routine technology problems
• ability and desire to learn to resolve specialized and advanced technology problems
• ability to establish a set of tasks and activities associated with an intended outcome and timeline
• ability to take action consistent with available facts, constraints, and anticipated consequences
• ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
• ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
• ability to develop new skills and teach others
• ability to collaborate and build consensus with stakeholders
• ability to understand and adhere to operational standards, policies, and procedures
• ability to identify risks and issues
• ability to develop solutions for new and unfamiliar challenges
• ability to analyze data, draw conclusions and interpret results
• ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
• knowledge of current issues and trends in health care and clinical operations in a health care system
• knowledge of epic software as well as other information…