Field Services Supervisor

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit  summary:

The Field Services Supervisor oversees the daily operations of the Field Services team, ensuring efficient and effective technical support for employees and healthcare facilities across a variety of hardware, software, endpoint, and infrastructure systems. This role is responsible for managing and supervising Field Services Specialists, providing leadership, guidance, training, and performance feedback. The supervisor ensures that team members meet service level standards, respond to onsite and remote support needs in a timely manner, and deliver a high standard of customer service.

The Field Services Supervisor handles complex or escalated field support issues, providing advanced troubleshooting and problem-resolution expertise for hardware, software, endpoints, workstations, peripherals, network connectivity, and other technologies supported by Field Services. Additionally, the supervisor is responsible for monitoring team performance, ensuring adherence to Field Services procedures and standards, coordinating workloads and resource allocation, and identifying opportunities to improve field support operations.

Other duties may be assigned as needed.

Duties and Responsibilities:

Perform additional duties as assigned to support the overall success of Field Services and organizational goals.

Participate in recruitment, onboarding, scheduling, and professional development activities for Field Services staff.

Develop, update, and contribute to training materials, procedures, knowledge articles, and operational standards to enhance team capabilities and service delivery.

Identify recurring issues and operational trends and recommend process improvements that improve reliability, service quality, and the overall end-user experience.

Support hardware and technology lifecycle activities, including equipment deployment, replacement, moves, installations, inventory coordination, and asset management as assigned.

Foster a customer-centric culture focused on providing professional, responsive, and high-quality support to hospital employees and other end users.

Coordinate with the Service Desk, Infrastructure, Applications, Security, Clinical Informatics, vendors, and other stakeholders to ensure seamless communication and effective problem resolution.

Ensure accurate documentation of field activities, incidents, service requests, equipment work, troubleshooting steps, and resolutions within Service…