IT Help Desk - Second Shift
Listed on 2026-09-18
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Location: Columbia, SC (Onsite)
Schedule: Monday-Friday, 40 hours/week, 2nd Shift (2pm-10pm)
The IT Help Desk / Tier 1 Support Technician provides first-level technical support. This role is primarily onsite at the Columbia, SC repack warehouse, with remote support for Smyrna and occasional travel to Florence for plant support.
Key ResponsibilitiesProvide Tier 1 technical support for end users in a manufacturing and warehouse setting
Troubleshoot hardware, software, printers, and basic application issues
Perform basic network connectivity troubleshooting, including switches and cabling
Assist with and maintain physical network cabling within the warehouse and plant areas
Support workstations, scanners, and peripherals used in manufacturing and logistics operations
Document issues and resolutions in the ticketing system
Provide remote support to the Smyrna location
Travel occasionally to the Florence plant to support onsite IT needs
Escalate complex issues to higher-level IT support as needed
A minimum of 2 years of IT Help Desk or Tier 1 Support experience (additional experience preferred)
Basic IT troubleshooting and customer support skills
Exposure to network connectivity troubleshooting
Hands-on experience with physical network cabling
Comfortable working in a warehouse or manufacturing environment
Strong communication and customer service skills
Must be local to the Columbia, SC area and able to work onsite
Onsite support in a battery manufacturing and repack warehouse environment
Remote support for additional facilities
Occasional travel to plant locations
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