Project Manager, Business Systems & Technology Analysis

A Day in the Life:

We are seeking a strategic and customer-focused Project Manager to lead delivery of customer-facing products and support transformation initiatives across web, mobile, and platform experiences. This role is responsible for managing complex, cross-functional projects involving product enhancements, new feature launches, application modernization, systems integration, and business readiness activities that improve the end-to-end customer journey. The ideal candidate combines strong project governance and delivery leadership with a deep understanding of product development, user experience, and data-driven decision-making engagements, and customer satisfaction outcomes

• Lead end-to-end delivery of customer-facing product projects across web, mobile, e-commerce, self-service, or account experiences.
• Build and manage integrated roadmaps for feature releases, platform enhancements, modernization efforts, and customer experience improvements.
• Partner with product management, engineering, UX/UI, QA, analytics, marketing, operations, and support teams to align priorities and execute launches successfully.
• Drive execution across the product delivery lifecycle, including BAU (Business as Usual) support, requirements planning, sprint and release coordination, testing readiness, launch planning, and post-release stabilization.
• Manage interdependencies across customer journeys, front-end experiences, APIs, back-end services, third-party platforms, and operational processes.
• Establish project governance, status reporting, risk management, and decision forums to maintain alignment across business and technology stakeholders.
• Support core products and optimization efforts such as A/B testing, phased rollouts, feature adoption tracking, and customer feedback loops.
• Coordinate go-to-market readiness with marketing, training, support, and operations teams to ensure smooth customer launches and internal preparedness.
• Delivery forecasts, team capacity, vendor contributions, and project KPIs to ensure accountability and timely execution.
• Measure outcomes using product and business metrics such as adoption, conversion, engagement, retention, customer satisfaction, and benefits realization, and drive continuous improvement

• Bachelor’s degree in information technology, computer science, engineering, business, marketing, or related field.
• 7+ years of experience leading product delivery, software implementation, customer experience, or transformation projects.
• Expert level experience in Jira, Confluence, and MS Office products
• Proven experience managing cross-functional teams for customer-facing products such as websites, mobile apps, portals, e-commerce experiences, or services.
• Strong understanding of product delivery, SDLC, Agile delivery, release management, project governance, and risk management.
• Working knowledge of user experience principles, customer journey mapping, APIs and integrations, analytics, testing practices, and business process change.
• Ability to lead multiple projects across different platforms
• Experience coordinating launches across product, engineering, marketing, support, and operations teams.
• Excellent communication, stakeholder management, facilitation, analytical, and critical thinking skills.

• PMP, Scrum, or related certification.
• Experience supporting customer-facing products in e-commerce, marketplace, fintech, retail, or other environments.
• Knowledge of accessibility, privacy, security, compliance, and vendor management considerations for products.
• Ability to collaborate with internal and external stakeholders across multiple functions and locations
• Flexible and adaptable; ability to work effectively in ambiguous situations
• R…