Call Center Administrator Job Park Place South Carolina USA,IT/Tech

Salary: $47,000-$53,000 + Profit Sharing. Is this your perfect fit? You are highly organized, detail-oriented, and enjoy keeping systems, processes, and operations running smoothly behind the scenes. You excel at troubleshooting problems, analyzing data, and finding solutions without needing constant direction. You enjoy working with technology, reports, and process improvements while supporting a fast-paced call center environment. If that describes you, we need to talk!

What

your future day will look like:

Set up and manage outbound calling campaigns to support daily call center operations.
Monitor call center systems, investigate issues, and coordinate resolutions to minimize disruptions.
Communicate operational updates and system changes to agents, leadership, and other stakeholders.
Research account discrepancies, special requests, and data-related issues to ensure accuracy and compliance.
Generate reports, analyze data, and maintain large Excel spreadsheets to support operational decision-making.
Assist with audits, maintain documentation, and identify opportunities to improve workflows and efficiencies.

Benefits offered:

Profit-sharing opportunity
Medical, Dental and Vision
Top-notch culture!
Generous PTO structure

Type:
Direct Hire

To be a champion in this role, you will need:

Experience in call center operations, collections, customer service, administrative support, or a related field
Strong Excel skills with the ability to analyze and organize large amounts of data
Technical aptitude and the ability to learn, troubleshoot, and navigate software systems independently
Exceptional attention to detail and accuracy in a fast-paced environment
Strong written and verbal communication skills
Ability to prioritize multiple projects, solve problems proactively, and work with minimal supervision

Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.