Customer Service Account Manager

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Training & development

Account Manager – Personal Insurance

Russell-Massey & Company

Russell-Massey & Company is seeking a motivated, customer‑focused Account Manager to join our growing team. In this role, you will be responsible for maintaining and maximizing profitable client relationships while servicing the personal insurance needs of new and existing clients.

If you enjoy working with people, thrive in a professional team environment, and are looking for a stable career with growth opportunities in the insurance industry, this could be the perfect fit.

• Competitive Pay: $32,000 – $35,000 per year
• Professional Development & Ongoing Training
• Job Stability in a growing, high‑demand industry
• Great Work‑Life Balance: Monday–Friday, 8:30 a.m. – 4:45 p.m.
• Licensing Paid by
  
  Employer:
  
  SC Property & Casualty License

• Identify, qualify, and develop personal insurance opportunities with new and existing clients through in‑person meetings, phone calls, online communication, and written correspondence.
• Build and maintain strong client relationships through regular follow‑ups, accurate and timely quotes, and ongoing account support.
• Anticipate, respond to, and follow up on client needs to ensure a high level of service and retention.
• Support clients through the renewal process and assist with retention strategies.
• Collaborate with team members, share expertise, and participate in meetings as needed.

Maintain continuing education (CE) requirements and stay informed on industry trends, new products, legislation, coverages, and technology.

• Prior experience in a customer service‑focused role
• Strong interpersonal skills with a people‑oriented, customer‑focused mindset
• Excellent organizational skills with the ability to work independently
• Sound judgment, strong decision‑making abilities, and professional assertiveness
• Superior written and verbal communication skills
• Excellent time management skills and the ability to thrive in a team environment
• Comfortable with technology and computer systems
• Willingness to obtain a South Carolina Property & Casualty Insurance License (paid for by employer)

A career as an independent insurance professional offers long‑term stability, flexibility, and growth. As part of a Big “I” South Carolina member agency, Russell‑Massey & Company represents multiple insurance carriers, allowing us to offer clients a wide range of trusted auto, home, business, life, and health insurance solutions.

With many experienced agents nearing retirement, the demand for skilled insurance professionals continues to grow. If you’re looking for a career with purpose, security, and opportunity, we invite you to apply and start building your future with us.

Work Location:

In person