Maintenance Manager, Charleston and Kiawah

Charleston and Kiawah Island, South Carolina

Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. We've reimagined the second home category — pairing a thoughtfully designed co-ownership model with simplified financials, equitable scheduling, and dedicated local property management, so owners get the joy of a true second home without the hassle.

Since launch, Pacaso has facilitated more than $1.2 billion in gross real estate transactions and service fees across 40+ destinations in the U.S., Mexico, and Europe — including Aspen, Lake Tahoe, Napa, Malibu, Palm Springs, Cabo, Paris, London, and most recently Florence, Milan, and Rome. We've raised over $300 million in cumulative equity funding
, closed the largest real estate Regulation A+ offering of 2025, and reserved the Nasdaq ticker PCSO as we build toward a public listing.

Our work has been featured in The New York Times, The Wall Street Journal, Fortune, Forbes, CNBC, Bloomberg, and others.

We're a Certified Great Place to Work and have been honored for both our culture and our category-defining work:

• No. 5, Forbes America's Best Startup Employers (2026) — our second consecutive Top 10 ranking
• Newsweek's America's Greatest Startup Workplaces (2025)
• Winner, 2025 Inman Best of Proptech Awards — Consumer Experience & Marketplace Innovation
• Fortune & Great Place To Work Best Workplaces in Real Estate (2024)
• Best Workplace in the Bay Area™ (2023)
• Linked In Top Startup (2022)
  · Glassdoor Best Places to Work, #6 (2022)

The Maintenance Manager is the in-market execution owner of Pacaso’s Internal Maintenance function, a revenue-generating service line within Asset Management. This role is responsible for completing billable maintenance work, ensuring rapid resolution of home issues, and maintaining homes to Pacaso’s luxury standards.

Operating as Pacaso’s internal vendor, the Maintenance Manager delivers high-quality, efficient repairs while partnering closely with Asset Managers to protect asset performance and owner experience. This role emphasizes execution excellence, cost recovery, and proactive asset care.

Key Responsibilities

• Receive, triage, and execute assigned maintenance work orders across a portfolio of homes
• Complete handyman repairs within defined scope, quality, and safety standards
• Diagnose issues across core home systems (electrical, plumbing, HVAC basics, appliances, smart home tech)
• Escalate specialized or out-of-scope work to Asset Management with clear scoping and recommendations
• Ensure all work is completed efficiently, correctly the first time, and aligned with Pacaso Home Standards

• Partner with the Maintenance Coordinator to manage scheduling, routing, and daily execution priorities
• Respond to urgent and in-stay issues with speed and professionalism
• Maintain accurate and detailed work order notes, including diagnostics, actions taken, and outcomes
• Communicate clearly on timelines, status updates, and completion outcomes

• Ensure all repairs contribute to homes being consistently stay-ready, safe, and fully functional
• Identify and address root causes to prevent repeat issues
• Support Asset Managers in maintaining Pacaso Home Standards through high-quality execution
• Flag risks, recurring issues, and preventative maintenance opportunities proactively
  
  Track labor, materials, and completion notes accurately
• Ensure maintenance work is properly logged for property billing

• 5–8+ years of experience in residential maintenance, handyman services, or property operations
• Strong troubleshooting skills across home…