Director of Client Services

Lead Our Client Experience at a Growing Veterinary Leader!
Privately Owned, People-First Philosophy

At CVETS, we’re more than just a veterinary hospital; we’re a family built on a passion for exceptional medicine and a supportive team environment. Founded by industry professionals (and husband-and-wife team), Dr. Mike Schlicksup (DACVS) and Dr. Tracy Schlicksup (DABVP), our privately-owned hospital in Columbia, SC, offers 24/7 emergency care and a comprehensive range of 11 specialty services. You’ll have the unique opportunity to collaborate directly with our leadership, ensuring your contributions are seen, heard, and valued at the highest level.

We’re seeking a dynamic and experienced Director of Client Services to champion exceptional service and lead our front-of-house team to success. This pivotal role requires extensive customer service expertise and a proven ability to motivate and guide a service-oriented team.

As our Director of Client Services, you will be instrumental in maintaining and elevating our standards of genuine, high-quality service, directly impacting the client and patient experience. You will set the tone for our staff, embodying our culture and driving continuous improvement in every client interaction.

• Team Leadership & Development: Oversee, provide, and actively participate in the comprehensive training of both new and existing client service team members.
• Quality Assurance & Improvement: Diligently monitor and evaluate client/employee interactions, providing constructive feedback and implementing recommendations for enhanced service delivery.
• Strategic
  
  Collaboration:
  
  Partner with hospital management to develop and implement effective action plans aimed at continuous performance improvement within the client services department.
• Resource Optimization: Strategically manage and allocate resources to maximize team productivity while effectively meeting the evolving needs of our dynamic hospital environment.
• Goal-Oriented Direction: Proactively redirect the team as needed to consistently achieve and exceed client service goals and expectations.
• Seamless Client Support: Expertly assist clients with a wide range of transactions, ensuring a smooth, friendly, and efficient experience.
• Effective Conflict Resolution: Skillfully defuse challenging client situations and provide timely and effective resolutions.
• Technology Proficiency: Demonstrate comprehensive expertise in all relevant technologies and systems utilized by the client service team (e.g., Ezy Vet).
• Team Culture & Motivation: Inspire trust, foster strong teamwork, and cultivate positive and collaborative team relationships.
• Relationship Building: Effectively build and maintain positive relationships with clients, peers across all departments, and hospital leadership.
• Motivation & Inspiration: Motivate and inspire team members to consistently deliver exceptional service.
• Clear Communication: Possess clear, effective verbal and written communication skills with strong interpersonal abilities.
• Efficient Multitasking: Demonstrate the ability to effectively prioritize and manage multiple tasks in a fast-paced and dynamic environment.
• Accountability & Ownership: Exhibit a strong sense of accountability, initiative, and ownership in all aspects of the role.

Experience the warmth of Southern hospitality at CVETS! Our team thrives on collaboration, where mutual support and shared success are paramount. You’ll be welcomed into the CVETS family from day one, with comprehensive onboarding and ongoing support to ensure your success.

We recognize the dedication of those in veterinary medicine and are committed to providing a livable wage for all our employees. This role offers competitive compensation, reflecting the vital importance of client services. We also believe in celebrating our team, with frequent opportunities for recognition and fun!

Embrace efficiency with our modern, technology-driven approach. We utilize Smart Flow for patient monitoring and Ezy Vet for comprehensive electronic records, streamlining workflows and enhancing patient care.

• Inclusive Benefit Package Including:
  Medical, Dental, Vision, Life, STD, LTD and EAP
• Generous PTO package and sick days
• Competitive pay
• Relocation assistance (for the right individual)

If you are a dynamic leader with a passion for outstanding customer service and a desire to contribute to a thriving veterinary hospital, we encourage you to apply! Please submit your resume and a cover letter outlining your relevant experience and your vision for leading our client services team  look forward to connecting with you!